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Iliya Ivanov is listed as Incident & Business Analyst | Jira/Atlassian/Confluence | Network Engineer at The Stars Group, a company with 1837 employees, based in Bulgaria, Bulgaria, Bulgaria. AeroLeads shows a matched LinkedIn profile for Iliya Ivanov.
Iliya Ivanov previously worked as Incident Manager at The Stars Group and Lead Technical Support Engineer T2 at M2M Services. Iliya Ivanov studied at Second English High School "Thomas Jefferson".
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I am an experienced IT professional, with a strong Microsoft Dynamics CRM and communication background. I enjoy troubleshooting problems to find a resolution that exceeds expectations. My passion is learning and challenging myself to take on new and unfamiliar tasks, which gives me an opportunity to expand my horizons and grow. My goal is to make a difference in the world and help others live a better quality of life. In order to accomplish this, people need to be taught how to do it themselves rather than giving up.
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Sofia, Sofia City, Bulgaria
- Ownership, execution and continuous improvement of the Incident Management processes.- Resolving incidents through collaboration and data analysis.- Ensuring all incident records are clearly recorded, assessed, classified, prioritized, assigned and actioned appropriately.- Proactive communication and engagement with stakeholders.- Provide guidance and.
Update the existing knowledge baseCreate knowledge base articlesEnd to end ownership of incidents with potential or actual business impactTroubleshoot system, network problems, diagnose and solve hardware or software faultsAnalyze and determine the symptoms of issues, which are resolved to the agreed SLAMonitor and maintain computer systems and.
Managing the support team schedule and working closely with the senior management Managing and organizing service visits on a tight deadline Updating the existing knowledge base with articles Creating new procedures based on recent software updates and changes Support the entire VSAT network of super yachts and mega yachts which includes TCP/IP routing.
Other employees you can reach at starsgroup.com. View company contacts for 1837 employees →
Roxana Barzegar
Colleague at The Stars Group
Bushehr Province, Iran, Iran, Islamic Republic Of
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AP
Aleksandar Petkov
Colleague at The Stars Group
Sofia, Sofia City, Bulgaria, Bulgaria
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PC
Pierangelo Canton
Colleague at The Stars Group
Greater Sevilla Metropolitan Area, Spain
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HH
Helen Hao
Colleague at The Stars Group
Greater Toronto Area, Canada, Canada
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MT
Mihail Tomov
Colleague at The Stars Group
Lozenets, Sofia City, Bulgaria, Bulgaria
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IB
Ivanka Blagoeva
Colleague at The Stars Group
Bulgaria, Bulgaria
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NS
Nikolay Seykov
Colleague at The Stars Group
Sofia, Sofia City, Bulgaria, Bulgaria
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AP
Ana Paula Ferreira Gonçalves
Colleague at The Stars Group
Lisboa, Lisbon, Portugal, Portugal
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VS
Vadim Shirokiy
Colleague at The Stars Group
Mississauga, Ontario, Canada, Canada
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LS
Laura Solis
Colleague at The Stars Group
León, Guanajuato, Mexico, Mexico
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Quick answers generated from the profile data available on this page.
Iliya Ivanov works for The Stars Group.
Iliya Ivanov is listed as Incident & Business Analyst | Jira/Atlassian/Confluence | Network Engineer at The Stars Group.
Iliya Ivanov is based in Bulgaria, Bulgaria, Bulgaria while working with The Stars Group.
Iliya Ivanov has worked for The Stars Group, M2M Services, and Maritime Vsat Services.
Iliya Ivanov's colleagues at The Stars Group include Roxana Barzegar, Aleksandar Petkov, Pierangelo Canton, Helen Hao, and Mihail Tomov.
You can use AeroLeads to view verified contact signals for Iliya Ivanov at The Stars Group, including work email, phone, and LinkedIn data when available.
Iliya Ivanov studied at Second English High School "Thomas Jefferson".
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