Ilona M. Kiss Email & Phone Number

New York, NY, US

New York City Metropolitan Area

Arlington, VA

• Managed portfolio of 150+ multinational companies leading meetings and web-based consultations, tracking deliverables and statuses through customer relationship management (CRM) software.
• Exceeded key performance indicators for regular consultations by at least 15%, leading to increased client satisfaction with a client retention rate of 99%, thus generating profits up to $50 million during COVID-19.
• Successfully spearheaded multiple campaigns to secure over $20 million in new contracts within a limited time frame.
• Executed campaigns serving as liaison with Executive-leadership, assessing and analyzing company practices, building client profiles, and coordinating targeted outreach.
• Guided project progress forward by determining appropriate advisors for consultations and by coordinating multiple work streams in a fast-paced environment to respond to and expedite client requests.

Hanover, NH

• Built strong client and management rapport by using customer service, problem-solving, and professional communication skills, ensuring increased client knowledge, compliance, and retention.
• Led a team of 12-15 student workers and impressed senior staff, resulting in promotion to most senior rank within the role as soon as possible by demonstrating excellent time management and organizational skills under.
• Created an inventory system that saved over $40,000 in public computing equipment costs year-over-year.
• Trained and managed student workers through in-person mentoring and developing an onboarding course, resulting in reduced employee training times, higher employee retention rates, and better policy adherence.

Greater St. Louis Area

• Implemented new lab protocols for creating and editing 3D and 4D con-focal microscope data, resulting in novel methods of visualizing data and significantly reduced render times
• Performed sample prep, staining, microscopy, data evaluation, IT support, and data visualization
• Co-authored a publication which illustrates our methods of data visualization

Bachelor Of Arts - Ba, Economics (Concentrations: Finance & International Economics), German Studies

Activities and Societies: German Club, Smart Woman Securities, Dartmouth Women in Business, Dartmouth Finance Society, Hillel, DRT.

Economics, German

Activities and Societies: Washington University in St. Louis Mini Med SchoolCourses taken: Labor Economics, Introduction to Economics.

Certification Of Elementary Proficiency, Japanese Language And Culture

Activities and Societies: International Student Group, Japanese Field Day, Japanese Calligraphy, Japanese Festival at the Missouri.