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İstanbul, Türkiye

-Establish and maintain strong relationships with leading retailers in Turkey such as Koton, Boyner, Panço, Suwen OXXO, A101, ŞOK, KİP, Ramsey and more.-Understand the needs of brands and adapt VenueX solutions to meet their requirements.-Manage and optimize brands' Google Business Profile, Google Merchant Center, and other platform accounts such as Apple Business Connect & Yandex Business.-Provide technical support to unify brands' online and offline presence.-Assist the development team in managing and revising product stock levels to enhance store inventory optimization.-Integrate VenueX platform into brands' workflows and facilitate usage.-Act as an effective communication bridge between brands' product and development teams, fostering collaboration.-Support project and workflow management using collaboration tools such as Miro and Notion.-Prepare weekly and monthly performance reports, analyze data, and track brands' performance.-Provide strategic recommendations and identify improvement opportunities based on data evaluation.-Conduct preliminary checks on contracts with brands and collaborate with the legal department to prepare and update contracts and ensure compliance with legal requirements and regulations.

İstanbul, Türkiye

-Spearheaded the implementation of e-commerce best practices, including website optimization, user experience enhancements, and conversion rate optimization strategies, resulting in a remarkable 30% increase in website traffic.-Facilitated seamless collaboration across cross-functional teams, such as product development, supply chain, and customer service, to guarantee flawless order fulfillment, efficient inventory management, and exceptional customer support.-Conducted comprehensive keyword research, competitor analysis, and website audits to pinpoint opportunities for optimization and enhancement in website structure, content, and technical aspects.-Maintained the product catalog, ensuring accuracy and timeliness of product information, pricing, and inventory availability on the e-commerce platform.-Devised and implemented an efficient and optimized catalog tree to enhance user navigation and product discoverability.-Managed and coordinated back-office operations for an e-commerce company, ensuring a streamlined and efficient workflow, thereby contributing to the overall success of the business.

İstanbul, Türkiye

-Assisted the IT Team in the creation of a cutting-edge Custom Catalog System.-Collaborated with the Operations Team to enhance Salesforce functionality, including the development of a more comprehensive report system for KPI tracking.-Played a key role in training new colleagues and developing training manuals to facilitate the onboarding process for existing associates adapting to new procedures.

İstanbul Province

-Diligently maintained and updated products across all categories within a custom catalog system.-Addressed Salesforce tickets and promptly responded to product update requests from marketplace vendors.-Successfully resolved over 20,000 Salesforce tickets, earning recognition as the top employee of the year.-Spearheaded business development initiatives resulting in a 33% increase in the number of tickets, emails answered, and requests handled.

Sweden

-Spearheaded the initiation and optimization of a comprehensive Customer Relationship Management (CRM) system, resulting in streamlined customer data management, enhanced customer segmentation, and improved effectiveness of sales and marketing strategies.-Regularly conducted cold calls to solicit customer feedback, address complaints, and surpass predefined customer satisfaction objectives.-Strategically devised reactivation, retention, and conversion campaigns on a weekly and monthly basis, meticulously segmenting customers and ensuring thorough follow-up, leading to a notable 20% increase in Net Revenue Contribution (NRC).-Collaborated seamlessly with cross-functional teams to gather requirements, customize CRM workflows, and integrate CRM solutions with existing systems, ensuring seamless data flow and enriched customer insights.-Orchestrated specialized marketing campaigns tailored to individual customers and specific customer groups, consistently meeting monthly targets for three consecutive months alongside general marketing initiatives.-In addition to telesales responsibilities, took proactive measures to directly address customer issues and provide support for technical and financial services, demonstrating a commitment to comprehensive customer care.-Conducted in-depth data analysis and produced actionable reports to identify customer trends, preferences, and opportunities for business expansion, enabling informed decision-making at both strategic and operational levels.

Izmir, Turkey

-Completed a comprehensive training program within a swift 45-day period, achieving the status of Premium Inbound Call Center Agent.-Demonstrated exceptional performance consistently over three consecutive months, leading to a promotion as Platinum Inbound Call Center Agent.-Acquired proficiency in multitasking and effectively operating under high-pressure environments while prioritizing customer satisfaction.-Acknowledged for consistently garnering positive customer feedback and receiving numerous commendations for delivering outstanding service, culminating in the prestigious "Customer Service Agent of the Month" award.-Proficiently addressed customer inquiries, complaints, and issues by employing active listening techniques, accurately identifying underlying problems, and delivering tailored solutions in adherence to company protocols.

Eskişehir