Eli Peychev Email & Phone Number

Boise, ID, US

Remote

• Member of the Talent Stacker Professional Development Program***
• Gather requirements & implement solutions based on best practices for client business model
• Work on automations to include templates, process builders, alerts, and flows to provide proper solutions for business automation
• Manage Security on salesforce platform – ongoing maintenance and structuring of roles/profiles/permission sets/sharing settings
• Produce end user training material and workshops to ensure user understanding of customizations
• Learn and explore best practices regarding the Salesforce Ecosystem

United States

• Sourced three locations, acquired permits, staffed employees, and partnered with local vendors
• Created automated marketing program, resulting in sales at 100% capacity with waiting list 2 months
• Developed training program in techniques from across the globe, promoting diversity and expanding services offered
• Re-negotiated favorable vendor contracts to save 18% of the company's operating costs

Remote

• Patient Clinic Manager
• Managed clinic of 15 personnel; oversaw all advanced training and day-to-day medical operations and established prioritization procedures, timelines, methodology, requirements, team assignments, and key performance.
• Created training procedures and materials, drafted workforce guidance and standard operations procedures, delegated teams to oversee implementation; fostered transparent, collaborative culture resulting in reduced.
• Conducted process modeling sessions to streamline cross-organization decision-making; leveraged and gained stakeholder support for digital systems integration to maximize information sharing and collaboration
• Led cross-functional team of 8 personnel in operational process improvement process, identifying and implementing sustainable human capital solutions which increased clinic productivity by 75%
• Provided guidance to executive staff and operations managers on implementation of medical modernization initiatives, workforce design updates, and changes in the medical infrastructure

• Created insurance agency with small, high-performing team which produced 1.6K+ auto, home, commercial, life and health insurance policies and attained recognition as top 25% of Farmers agencies in new business growth.
• Implemented system to provide consistent engagement and customer satisfaction resulting in 92% customer retention
• Developed and initiated marketing programs used to target specific marketplaces as ideal clients, boosting inbound calls and sales by 87%; implemented hand-crafted referral program increasing referral new business 140%
• Implemented digital policies, reducing risk of possible exposure of client data; Converted entire agency to electronic record keeping and ensured compliance with HIPPA
• Served as mediator between clients and claims representatives to ensure fair outcome for all parties