Ilya Rubtsov Email & Phone Number

Алматы, Казахстан

During my career as a Production Director, I have successfully fulfilled my key role, namely ensuring the efficiency of the production process and achieving a high level of productivity. He also carried out the successful development of his main responsibilities, namely:1. Strategic Planning: Develop a production strategy, set goals and plans to ensure efficient use of resources and achieve the company's business goals.2. Production process management: Ensuring continuous operation of production lines, product quality control and compliance with production standards.3. Optimization of production processes: Continuous improvement of production processes to increase productivity, reduce costs and improve product quality.4. Personnel management: Hiring, training and motivating employees, creating an effective team of production specialists.5. Safety and Compliance: Ensuring compliance with occupational safety, environmental and other regulatory requirements.6. Production resource management: Control over the use of material, financial and human resources of production.7. Collaboration with other departments: Interact with the supply, marketing, sales and other departments of the company to ensure consistency of production and business processes.8. Product quality improvement: Introduction of new technologies and methods of quality control to improve the quality of manufactured products.9. Reporting and analysis: Prepare reports on production activities, analyze results and propose measures to improve the production process.10. Development and innovation: Search for new ways to optimize production, introduction of innovative technologies and methods of work.In addition, as Production Director, I was also responsible for maintaining a high level of corporate culture, complying with internal labor regulations, and ensuring that the company's production standards were met.

Алматы, Казахстан

During my career as Head of Quality Management at the plant, I have successfully maintained the quality control process in the enterprise. My work included planning the work of the division based on the analysis of information on product quality indicators and taking measures to prevent the release of products that do not meet the established requirements. I actively studied the best domestic and foreign experience in the development and implementation of quality management systems. In addition, I made decisions about the necessity and expediency of repairing components and assemblies, in case of non-compliance with their quality standards.My duties also included providing documentation control for the immediate implementation of urgent additional quality line checks, participating in meetings on production issues and making decisions on actions in case of non-compliance of the quality of products with approved standards. I also supervised the timely implementation of inspection standards and quality assurance control plans, and supervised the organization of test activities to ensure that design changes are implemented and completed on time.Tracking the goals set at the beginning of the year and meeting them, as well as proposing, coordinating, and implementing countermeasures to achieve the goals, were also part of my job. I provided control over the effectiveness of developing measures to improve product quality and control the work on registration of product quality results, keeping records of product quality indicators and compiling periodic reports on the quality of products.

Алматы, Казахстан

I would like to celebrate 2020, where my achievements in the field of documentation management and dealer network development included:• Publication of 10 regulatory works, such as the Warranty Policy and Customer Service Standards, that contribute to the effective work of the Service Department.* Create more than 30,000 words of documentation covering various aspects of after-sales service and service standards.* Introduction of 8 directives in the Dealer Agreement aimed at improving the performance of Dealer enterprises.* Development of a tool for checking compliance with service standards in Dealer enterprises – "Checklist for compliance with service standards", which includes 7 sections and 75 questions.* Conduct 19 audits of Dealer enterprises and create 19 Individual Development Plans based on the conducted audits.* Drawing up 4 Instructions for the work of the Warranty departments of Dealer enterprises, improving the efficiency of work in this area.* Create 154 slides for the Technical Task of the "WORKSHOP AUTOMATION" project, demonstrating organizational and innovative skills in project implementation.

Алматы, Казахстан

• In his role as a Senior Warranty Engineer, he provided complete and correct execution of warranty repair documentation, following the internal rules of document flow.* Monitored compliance with technologies, service quality standards, interaction rules, and document management procedures, maintaining a high standard of performance.* Prioritize work and distribute the workload among engineers and technicians under warranty, ensuring optimal workload of staff.• He helped to optimize interaction with other departments, working with shop managers to eliminate shortcomings and create an impeccable warranty service system.* Actively organized warranty audits by the importer and manufacturer.* Coordinated the work of departments in conducting scheduled and unscheduled warranty audits by the importer.* Constantly monitored the quality of work performed and generated regular reports on warranty claims.* Ensured the safety of all warranty repair documentation, meeting the manufacturer's requirements and internal document management rules.• Kept up-to-date information about the current conditions for providing warranty repairs and maintained constant contact with the representative office.

Алматы, Казахстан

* Organized and supervised the execution of work by the repair teams of the shop.* Ensured the performance of all mandatory types of work in accordance with the list of services provided.* Monitored compliance with repair technologies, service quality standards, interaction rules, document management and reporting procedures.* Made operational decisions on current maintenance issues, including the issuance of replacement vehicles, the provision of service vehicles, tow trucks, etc.* Formed the composition of teams, approved replacements, shifts, shift schedules of work/vacations, regulated the workload and ensured optimal workload of personnel.* Organized working interaction between teams, resolved disputes and conflict situations, and helped optimize interaction with other divisions of the service.* Monitored the availability of appropriate equipment, tools, tooling, and inventory, as well as optimized the use of materials and equipment.* Assisted in performing additional work in cases of unsatisfactory service, poor quality of work performed, and personally participated in servicing "difficult" clients.* Formed proposals for professional development and encouraged employees to become more active in improving their knowledge and skills.

Алматы, Казахстан

• I resolved warranty repair requirements, and in cases of dispute, I contacted the manufacturer.• Sent warranty claims and claims in accordance with the established procedure.* Implemented warranty repair solutions and participated in the coordination of work during warranty audits.* Supervised and organized storage facilities for parts that were replaced under the warranty and disposal of parts under the warranty.* Performed the duties of curator of factory promotions in compliance with the requirements of the manufacturer.* Informed departments about the nature and scope of service promotions, and ensured coordination of activities between participants.* Supported responsible persons in solving logistics issues when delivering spare parts and informed them about the status of promotions.* Supervised the implementation of warranty claims and manufacturer's promotions for service/warehouse / exhibition vehicles.* Carried out selective control of the performance of actions by mechanics and checking the use of the necessary tools and marking of cars after the action.* Formed warranty orders, defined the list of works and spare parts.* Received, stored, and debited spare parts to be replaced during warranty repairs.* Checked the completeness and correctness of refunds from the manufacturer/importer.