Information Technology Support Engineer
Current• Assist and support in the implementation, installation, and configuration of PCs/Workstations Operating Systems, software applications, and related peripheral devices.• Conduct daily health checks and inventory screenings on systems.• Report key findings to the team Supervisor during troubleshooting major device issues.• Escalate major issues through documented processes to relevant stakeholders during troubleshooting.• Proficient in diagnosing and… Show more • Assist and support in the implementation, installation, and configuration of PCs/Workstations Operating Systems, software applications, and related peripheral devices.• Conduct daily health checks and inventory screenings on systems.• Report key findings to the team Supervisor during troubleshooting major device issues.• Escalate major issues through documented processes to relevant stakeholders during troubleshooting.• Proficient in diagnosing and troubleshooting hardware and software issues to ensure efficient system performance.• Experience in maintaining and updating documentation for system configurations, troubleshooting procedures, and inventory management, ensuring accuracy and compliance with organizational standards.• Collaborate with the team to schedule work availability and provide support to team members as needed.• Mentor new onboarded colleagues in navigating our systems and aid them in acclimating to their new work environment. Show less