Ilyich Tetteh Tagoe 🌍 Email & Phone Number

Greater Accra Region, Ghana

Greater Accra Region, Ghana

Preperation of configuration workbook and technical document that improved system performance by 5%, optimizing overall software efficiency and enhancing user experience.Implemented Salesforce best practices, reducing system errors by 10% and enhancing user experience, resulting in improved customer satisfaction and retention.Ability to prioritize and efficiently execute tasks resulting in an increase in application performance, leading to improved user experience and customer satisfaction.Enhanced system reliability by optimizing SFDC administrative tasks, including user management, profile creation, and workflow setup, profiles, roles, page layouts, resulting in a 30% improved overall performance.

India

Guided 6 businesses in optimizing CRM solutions, resulting in improved customer engagement and retention.Collaborated with the team to define 10 system requirements and customize the platform, leading to increased efficiency and user satisfaction.Collaborated with cross-functional teams to develop data upload best practices, resulting in a more organized and efficient Salesforce database for improved business operations.Provided data upload services for 20 accounts, ensuring accurate and up-to-date client information for effective sales targeting.Streamlined sales processes and improved customer relationship management.

Greater Accra Region, Ghana

Greater Accra, Ghana

Maintained organized records of marketing and recruitment metrics, analyzing past campaign results to inform future strategies.Assisted in reviewing applications and managed communication with program applicants, ensuring a smooth and professional process.Coordinated with the creative team to produce high-quality content for various platforms, including blogs, newsletters, social media, press releases, case studies, interviews, photography, videos, and webinars.Created and managed regular email marketing campaigns, leveraging tools like Mailchimp to optimize performance and reach.Assisted in the logistics and asset creation for recruitment events, such as information sessions, hackathons, and interviews, contributing to local awareness efforts.Developed and maintained a comprehensive suite of marketing and recruitment assets, enhancing visibility and engagement.

United States

Accra, Greater Accra, Ghana

Maximized cost efficiency & ROI by 20% through weekly monitoring & optimizing of campaigns to drive clicks & impressions.Create weekly and monthly editorial calendars to promote the companybrands on various social media websitesCreate and distribute content such as blogs, infographics, videos, and pressreleases on social media and traditional news outletsDelivered creative digital campaigns across 3 social media platforms to target 500K users, increasing engagement by 25%.Engages with customers or clients and provides service and/or salesManages the company’s social media accounts and posts content.

Ghana

Responsible for collecting taxes and duties owed to the government.Interviewing taxpayers and garnishing wages.Designs payment plans to help those with tax arrears pay them over time. Responsible for overseeing the strategy for profitable revenue generation.Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings

Accra

Finding customers, allocating housing units to new occupants, ensuring on-time payment of rent, recovering debts, and coordinating and monitoring the maintenance status of each facility.Used performance management techniques to monitor project progress and staff engagements. Prepared budget and write reports for monthly operations maintenanceEnsured all users of the facilities adhered to health and safety compliance and resolved conflicts as they arose.Supervised projects to identify deviations from occupancy rules and regulations and enforce compliance.Delivered a 3-month office and security post-construction project within schedule. We achieved this through good procurement plan, effective communication strategy and risk management.

Ghana

Planning, executing, monitoring and controlling the implementation of daily activities of supervising the opening of 200 pieces of both 20ft & 40ft containers. I learned how to prioritize tasks and be flexible in achieving goals.Scrutinizing over 200 delivery documents daily and conducting examination on import goods together with CEPS. Prepares daily reports using Microsoft Excel and Word, increasing my record keeping skills.Disseminating information through emails to various departments to aid in easy container clearance and developed my attention to details and time management skills in the process.Verifies over 200 shipping documents daily against invoices to ensure payment of the right charges to the Ghana Ports and Harbors Authority by using basic accounting skills.

Ghana

Coordinated with air traffic control, air safety department and others to facilitate smooth 24-hour’ flight operations. Obtaining visas and arranging of hotel accommodation for individual groups and organizationsLiaising with governmental and diplomatic authorities like the Jubilee House, Foreign Affairs, as well as national and international institutions such as Hadid, Bristow.Performed preflight schedules by liaising with all stakeholders, including the pilot, for landing and takeoff.Received and approved authorized freight to be transported on board flights and assigned daily tasks to all six (6) staff members under my supervision.Led a 12-member team to implement a 2-year’ project (Bristow Helicopter Project) to transport offshore workers and equipment from Kotoka International Airport to the Jubilee fields.

Certificate, Digital Marketing

Salesforce Certified Administrator

Education record

Certificate, Business And Social Skills

Certification, Digital Advertising

Certification, Social Media Marketing

Certificate, Microsoft Suit (Word " Excel " Powerpoint " Outlook " Onenote " Onedrive )

Certificate, Graphic Design

Certificate, Project And Risk Management

Graduate Diploma In Oil And Gas

Executive Certificate In Pm, Project Management

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Diploma, Aeronautics/Aviation/Aerospace Science And Technology, General