Ilyse Wagner Email & Phone Number

Greater Seattle Area

o Managed an integration project for a client preparing for a mergero Provided insights into a project methodologyo Developed and implemented a communication plan between lines of business

o Designed and implemented an A/B Testing methodologyo Interpreted and presented results of software trialso Researched competitors for a client and recommended best practiceso Participated in internal learning groups to further knowledge in PowerBI and R

o Analyzed seller performance based on achievement against quota attainmento Modeled paylines to recommend optimal compensation plans for sellers and financeo Supported stakeholders within WWIC and in the fieldo Managed timelines for the WWIC analysis team for fiscal year planningo Utilized quota attainment metrics to measure effectiveness of readiness and.

o Analyzed the business impact of readiness programso Utilized data to determine drivers of readiness consumption and influence changes to programso Streamlined the process for training evaluation surveyso Trained team members to move towards self-service reportingo Led monthly business reviews for various readiness team units

o Designed and implemented new metrics for evaluating quality of supporto Worked with business leaders and the reporting team to define and develop business requirementso Analyzed survey and operational data to determine areas of opportunity for improving customer partner experience o Estimated the impact of potential changes to influence prioritization

o Redesigned the voice of the customer program for greater accuracy and evaluationo Managed efforts to uncover survey fraud and implemented programs for continued monitoringo Created a survey operations role that included strategic components and shared it across all CSS (customer service and support) businesses within Microsofto Facilitated customer.

o Managed a team of project managerso Created and implemented a project intake and change management processo Facilitated leadership team prioritization meetingso Created and implemented project implementation and documentation methodologyo Oversaw the documentation and cataloging of agent processes

o Documented the Zune Support processo Created a process for tracking development changeso Facilitated team meetings and tracked issues and risks

o Successfully managed the two year implementation of Ambulatory CPOE (Computerized Provider Order Entry) which was the first implementation of its kind in the nationo Worked with over 40 clinics and their staffs, including remote siteso Standardized processes across all ambulatory clinics and the main hospitalo Met regularly with the Ambulatory Directors.

Bachelor Of Arts (B.A.), Mathematics And Statistics

Bachelor Of Science (B.S.), Math Education

Master Of Education (Med), Educational Statistics And Research Methods