Ivo Carvalho Email & Phone Number

Lausanne, Vd, Ch

Switzerland

◾ Hervorragenden Gästeservice bieten und Kundenzufriedenheitswerte verbessern◾ Eskalierte Kundenbeschwerden im Zusammenhang mit Reservierungen bearbeiten und Probleme auf eine Weise lösen, die die Kundenzufriedenheit und -treue bewahrt◾ Überwachung des hauseigenen Reservierungssystems und der Online-Reisebüros (OTAs), um sicherzustellen, dass alle Buchungen, einschließlich Stornierungen und Änderungen, korrekt erfasst und verwaltet werden◾ Implementierung und Pflege eines Systems zur Verwaltung von Nichterscheinen und verspäteten Stornierungen, einschließlich der Durchsetzung von Strafen, wo dies zutrifft◾ Schulung und Überwachung anderer Rezeptionisten, um sicherzustellen, dass sie exzellenten Kundenservice bieten und sich an die Unternehmensrichtlinien halten◾ Analyse von Reservierungstrends und Bericht der Ergebnisse an die Geschäftsführung, mit Empfehlungen für zukünftige Strategien◾ Koordination mit anderen Abteilungen, um sicherzustellen, dass Gästewünsche kommuniziert und erfüllt werden◾ Überwachung der täglichen Abläufe, Bestellmanagement und Abstimmung mit Lieferanten◾ Regelmäßige Überprüfungen der Ausrüstung und Software des Anwesens durchführen

Lisbon, Portugal

◾ Lead onboarding processes for new team members◾ Supervise and guide marketing department personnel◾ Manage internal and external communication strategies◾ Cultivate and enhance brand presence and awareness◾ Develop the yearly communication plan for social media◾ Omnichannel SM community management◾ Conduct competitor analysis and monitoring◾ Plan, and execute team building events and a company seminar◾ Develop and steer both office and remote initiatives◾ Enhance office amenities and branding◾ Capture and do-direct compelling images and videos◾ Revise and maintain instructional and institutional documentationBudget management for marketing activities;Drive benefits programs and negotiate strategic partnerships;Track office supplies procurement and vendor relationships.

IT consultant

𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗼𝗳 𝘁𝗵𝗲 𝗱𝗶𝗴𝗶𝘁𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝗽𝗿𝗼𝗰𝗲𝘀𝘀 𝗼𝗳 𝗜𝗧 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝘀 𝗮𝗻𝗱 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗮𝘁 𝗦𝗶𝗲𝗺𝗲𝗻𝘀 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀◾ Development and maintenance of detailed project plans upon securing needed approvals on requirements and proposed solutions, facilitating decision-making◾ End-to-end digital campaigns and drive successful adoption of workplace applications and technologies◾ Omnichannel portfolio maintenance and optimization within the User Engagement community for IT◾ Co-definition, steering, and moderation of gamified learning initiatives to increase user awareness of internal IT topics;◾ Co-creation of service roadmap, KPIs, and priorities while monitoring and reporting analytics to stakeholders◾ Identification of gaps and process improvement opportunities and creatively determining solutions◾ Onboarding, task delegation, and supervision of new talent (currently leading one working student)◾ Ownership of issues through resolution, and support team members in overcoming blockers, and escalating issues when necessary◾ "Acting Service Owner": making decisions on behalf of SO during their absences, ensuring service continuity◾ SM & community management: sentiment analysis, gauge feedback, and boost engagement across the organization◾ Collaboration with the UX teams across operating companies and regions to implement the latest best practices in the field◾ Look & Feel and support ongoing User Engagement projects (UseIT at SFS)◾ Office branding for multiple locations (Germany, UK, and US)◾ Consultation and event support for strategic partners

Lisbon Area, Portugal

◾ Alignment of the objectives together with external agencies and internal parties focusing on quality, task and cost efficiency◾ Execution and coordination of Marketing campaigns, ensuring consistency across multiple channels◾ Sourcing roadmap and suppliers management, aligned with the company's buying strategy◾ Supply chain management with tight integration with assembly and handling lines◾ Team lead of design and copywriting task force◾ Hiring, coaching, and mentoring of creatives

Limassol, Cyprus

◾ OpenLang project: designing a toolkit for Language teachers and researchers◾ Writing and properly referencing reports◾ Reading the proposals and enriching content◾ Analyzing quantitative data◾ Open Educational Resources (OER) evaluation◾ Enhanced Learning Experiences◾ Plagiarism revision

Lisbon Area, Portugal

◾ Image editing, retouching, and photo composition◾ Development of all communication campaigns◾ Editorial layout design◾ Packaging design

Lisbon Area, Portugal

◾ In-person tutoring and mentoring of creative professionals and undergraduates◾ Overview of Graphic Design principles and frameworks◾ Choosing the right digital tools to each project's requirements◾ Classifying and employing typography effectively◾ Supervision of individual projects, spanning from advertisement campaigns, branding & editorial projects◾ Employ effective techniques for presenting portfolio projects with digital mockups

Master Of Science (Msc) In Interaction Design, Human-Computer Interaction, User Experience, Enhanced Learning, Behavioral Marketing, Tbd

Achieved sound knowledge and skills in user research, interaction design, interactive systems, and user experience evaluation, enabling.

Master Of Science - Msc, Interaction Design

Ba [Undivided], Industrial Design, Industrial And Product Design

Area dedicated to the development of products or product systems in which the project practice is linked mainly to industrial systems.

Level 1 Certificate In Coaching Parkour/ Freerunning, Movement And Mind-Body Therapies And Education, Level 1 Certificate In Coaching Parkour/ Freerunning

A.D.A.P.T. (Art du Déplacement And Parkour Teaching) Qualifications is internationally recognised as offering coaching certifications.

Summer School – School Of Digital Technologies, Design Of Serious Games

Activities and Societies: No. IFCOOO 1 60 academic hours, including 10 face-to-face hours ◾ Concept of serious games; ◾ Defining the game.