Imad Assaf Email & Phone Number

Sydney, New South Wales, Australia

- Act as the main point of contact in all matters relating to client concerns and needs.- Build and strengthen client relationships to achieve long-term partnerships.- Maintain accurate client records, keeping track of any contract updates and renewals.- Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met.- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

Sydney, New South Wales, Australia

Sydney, Australia

• Prepared monthly and quarterly financial reports to stakeholders to inform of business income. This was then shared with an external accountant for tax purposes and to inform of revenue. • Entered of Revenue and Expenses for the business and reconcile reckon accounts.• Prepared minor Payroll functions to pay weekly wages and superannuation to 12 employees.• Maintained summary accounts payable and accounts receivable ledgers.

Sydney, Australia

• Accountable for managing the shops operational requirements that include contacting 23 suppliers to ensure supply is of the highest value of goods with the lowest cost to increase business’s revenue margins.• Trained 5 new team members to perform new tasks efficiently and further developed the skillset the store.• Delegated responsibilities to the team, and managed the shops roster according to seasonal demand. • Improved customer experience by creating a demand database that included goods that was regularly required by customer to ensure that the business had this in demand.

Sydney, Australia

• Promoted and sold products to more than 60 retailers across Sydney that were new and existing customers..• Established and retained relationships with existing and potential customers by using Zoho CRM Software.• Analysed the market potential, track sales and status reports to identify new opportunities. • Overachieved on sales targets by 18%.

Jordan

• Managed large amounts of inbound and outbound calls in timely manner• Identified customer’s needs and provided solutions to queries by directing them to relevant information about products or to higher management, if applicable • Seized opportunities to upsell bundles and plans dependent on their usage

Masters, Accounting

Relevant courses include Auditing Theory and Practice, Australian Taxation Law, Account Process MYOB, and Business and Corporate Law.

Bachelor'S Degree, Economics

Relevant courses include Microeconomic Theory, Financial Economics, Money and Banking, and Public Finance.