Imama Jawad Email & Phone Number

Islamabad, Pakistan

• Building predictive models using supervised techniques to optimize call center interactions.• Leading a team in deploying AI models and delivering substantial monthly incremental targets, collaboratively contributing to generating approximately $75,000 in additional revenue per month.• Collaborating with global teams and working in EST hours to meet client requirements.• Performing exploratory data analysis (EDA) and feature importance testing on client CRM data.• Engineering new features from raw data and predicting customer churn rates.• Generating analytical dashboards in PowerBI and custom visualization dashboards/alerts in R and Python for statistical models.

Islamabad, Pakistan

• Part of the AI Production team on multiple Afiniti clients: Caesars, O2, Altice, ESA.• Responsible for building statistical models to optimize contact center interactions.• Analyzing data sets, building predictive models, and monitoring the runtime application of AI models

Islamabad

• Web Services Development and Consumption using .NET technologies.• Created an IBM Integration Bus application querying an Oracle PL/SQL database to retrieve customer information.• Worked extensively on data cleaning and Integration on Excel

Abu Dhabi, United Arab Emirates

• Analysed the current use of Information Technology in risk management and auditing activities within KPMG.

Bachelor Of Engineering - Be, Software Engineering

High School Diploma