Imama Jawad Email & Phone Number

Islamabad, Pakistan

• Building predictive models using supervised techniques to optimize call center interactions.
• Leading a team in deploying AI models and delivering substantial monthly incremental targets, collaboratively contributing to generating approximately $75,000 in additional revenue per month.
• Collaborating with global teams and working in EST hours to meet client requirements.
• Performing exploratory data analysis (EDA) and feature importance testing on client CRM data.
• Engineering new features from raw data and predicting customer churn rates.
• Generating analytical dashboards in PowerBI and custom visualization dashboards/alerts in R and Python for statistical models.

Islamabad, Pakistan

• Part of the AI Production team on multiple Afiniti clients: Caesars, O2, Altice, ESA.
• Responsible for building statistical models to optimize contact center interactions.
• Analyzing data sets, building predictive models, and monitoring the runtime application of AI models

Islamabad

• Web Services Development and Consumption using.NET technologies.
• Created an IBM Integration Bus application querying an Oracle PL/SQL database to retrieve customer information.
• Worked extensively on data cleaning and Integration on Excel

Abu Dhabi, United Arab Emirates

• Analysed the current use of Information Technology in risk management and auditing activities within KPMG.

Bachelor Of Engineering - Be, Software Engineering

High School Diploma