Iman G. Email and Phone Number

As a customer-centric Support Analyst with 4+ years of experience, I possess a deep understanding of customer needs and a passion for translating them into actionable solutions. My experience with diverse SaaS platforms, including ServiceNow, has equipped me with a strong grasp of technology and its impact on business processes.Proficient in leveraging platforms such as ServiceNow, Salesforce, Freshdesk, Zendesk, and Shopify, I excel in managing user stories, capturing customer feedback, and streamlining processes. My ability to recognize and adapt to market trends ensures that I meet and surpass customer needs, delivering top-tier service.My expertise lies in collaborating with cross-functional teams, managing multiple platforms seamlessly, and safeguarding proprietary information and business processes. Attention to detail, efficiency, and strong leadership skills have been key to my success, contributing significantly to the organizations I've served.With a robust background in Customer Relationship Management (CRM), IT Service Management (ITSM), Customer Service Management (CSM), and Knowledge Management. I aim to leverage my extensive support experience and combine it with the strategic and transformative capabilities to drive innovation and deliver outstanding service to organizations.Areas of Expertise:💠IT Service Management 💠Customer Service Management💠Knowledge Management💠Process Optimization💠Managing Complexity💠Root Cause Analysis💠Product Development💠Prioritization & Multitasking💠Attention to Detail💠User Advocacy💠Team Collaboration 💠Consulting and Problem Solving Tools:💠ServiceNow💠Freshdesk💠Zendesk💠ShopifyPlus💠Gladly💠G-Suite💠Monday.com💠Salesforce💠ShipHero💠Recharge💠Postscript💠Textline💠Aircall💠Microsoft Office💠Slack