Iman Maher Email & Phone Number

Cairo, Cairo Governorate, Eg

Giza, Al Jizah, Egypt

5Th Settlement

-Developed and implemented procedures for efficient workflow of administrative operations. - Organized and maintained filing systems, databases, spreadsheets, documents, and records. -Answered incoming calls and emails promptly while providing excellent customer service. - Greeted visitors warmly upon arrival to the office space and provided assistance as needed. - Reviewed incoming mail and packages on a daily basis ensuring timely delivery of items. -Created and maintained computer- and paper-based filing and organization systems for records, and documents. - Facilitated communications by forwarding emails, transferring calls and filing documents. - Took detailed notes in meetings and disseminated information afterward. - Delivered optimal administrative, customer service and case management support. - Investigated any discrepancies between client's stated needs and actual coverage requirements. -Responded promptly to customer inquiries regarding billing issues or policy updates. -Performed customer service duties such as answering inquiries, providing information and resolving customer complaints. -Assisted in the preparation of insurance documents, including applications, claims forms and renewal notices. - Processed payments for insurance premiums and maintained accurate records of all transactions. - Provided assistance with the coordination of underwriting activities for new business policies. - Collaborated with other departments to coordinate services provided by the brokers. - Researched policy changes requested by clients and updated their accounts accordingly. - Drafted letters informing customers of changes in their policy terms or coverage limits. - Obtained maximum reimbursement by following up on unpaid claims and reviewing monthly aging reports. - Handled modification and updating of policies

-Provided administrative support to the executive team, including scheduling meetings and managing calendars. - Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records. - Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel. - Managed incoming calls while providing information or transferring callers to appropriate personnel. - Ensured efficient operation of office equipment such as printers, copiers and fax machines. - Created travel arrangements for senior managers according to their requirements. - Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service. - Entered data into spreadsheets using Microsoft Excel . - Answered questions from customers regarding products and services offered by the company. - Answered phone calls and emails to provide information, resulting in effective business correspondence. -Provided secretarial and office management support while building cooperative working relationships. - Inventoried and ordered supplies for office. - Responded effectively to sensitive inquiries or complaints. - Scheduled appointments, meetings and events for management staff. - Maintained accurate department and customer records. -Developed administrative processes to achieve organizational objectives and improve office efficiency. - Directed customer communication to appropriate department personnel. -Composed correspondence, reports and meeting notes. - Tracked and submitted employee time sheets to prepare for payroll processing. - Responded to customer issues to provide immediate resolution and improve retention.

Zamalek

-Developed and implemented office policies and procedures.- Supervised staff members, organized schedules and delegated tasks.- Coordinated meetings, conferences, travel arrangements and department activities. - Maintained filing system for records, correspondence and other documents. - Ordered supplies and equipment to maintain adequate inventory levels. - Created spreadsheets in Excel to track data such as vacation requests, sick days . - Answered phone calls, responded to emails, routed mail and coordinated courier services. - Resolved customer inquiries in a timely manner while maintaining positive relationships with clients. - Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel. - Tracked invoices and payments to ensure accuracy of accounts receivable and payable information. - Reviewed contracts for accuracy prior to signing off on behalf of the company. - Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records. - Reviewed files and records to obtain information and respond to requests.

Down Town

-Review Legal contracts and the minutes of the meetings of the general assemblies of companies and the terms of the agreements-Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate and greeting visitors-Provided logistical support for programs, meetings, and events, including room reservations, agenda preparation and calendar maintenance-Efficiently coordinated domestic and international travel arrangements, including booking airfare, hotel, and ground transportation-Responded to emails and other correspondence, facilitating positive communication for enhanced business processes. -Maintained databases and filing systems to boost team efficiency.-Answered phones and took messages or routed calls to correct people. -Kept executives informed of upcoming commitments and responsibilities. -Made travel arrangements and booked accommodation for executives.- Filed and retrieved corporate records, documents, and reports. -Welcomed arriving visitors and directed to appropriate meeting rooms. -Opened, sorted, and distributed incoming mail, emails and faxes.