As a Senior IT Support Engineer at In Mapna Special Projects Construction & Development Co.(MD3). I have been responsible for providing technical support and engineering for networking infrastructure. I contribute to designing, implementing, and maintaining our company's IT systems, ensuring their smooth operation and enhancing the user experience.In my role, I act as an escalation point for unresolved problems and mentor junior team members, helping them develop their skills and knowledge. I am dedicated to the end-user experience, ensuring that our systems are optimized for their needs and that any issues are resolved promptly.I have a bachelor's degree in Hardware Computer and a master's in AI. Also several years of experience in the IT industry. I have gained a deep understanding of networking infrastructure and have developed strong technical and leadership skills. I am always looking for opportunities to build relationships and network within the industry, and I am passionate about demonstrating initiative and driving innovation in my work.