.• Recommend and propose network device models and brands tailored to client requirements. • Deliver technical support remotely and on-site for network-related issues. • Conduct certification training and manage online certification exams for system integrators (SI). • Oversee the RMA process, ensuring efficient device replacements and exchanges. • Perform performance testing to confirm network devices meet specific performance metrics.

• Troubleshoot fiber optic cable line at site using fiber tester tools.• Learned TM data line services offered for customer.• Undergone 4G mobile cellular testing at customer site.• Assisted in checking fiber patch cord status before undergo data migration.