Imani Wright Email & Phone Number

Atlanta, Georgia, United States

• Expert knowledge in fertility treatments and processes. o Counseled, educated, and coordinated care throughout patients’ fertility journey (OI, IUI, IVF, FET, and more) o Interpreted prescriptions sent by fertility clinic for patient understanding. o Assisted patients with injection training and medication education. o Educated patients on insurance processes and financial options for their fertility medications.• Extensive interdepartmental knowledge (fertility, core, transplant, and fulfillment).• Managed daily workflow for all fertility technicians. o Assigned tasks such as inbound calls, new patient referrals, email callbacks, adjudication, and more.• Created training/shadowing schedules for new hires based on their preferred method of learning for optimal information retention. o Training included, but was not limited to phone etiquette and metric adherence, SPRx system interaction, fertility (IUI, IVF, FET, donors/GCs, etc.), fulfillment of orders, data entry, etc.• I was responsible for the progressive training and development of all technicians and patient service representatives which included— o Call audits o Data entry audits o Adjudication and order review audits o Technician productivity audits via MyTableau o Ensuring the technicians maintain HIPPA compliance o Collaborated with leadership on whole pharmacy operations, SOPs, and accreditations.• Partnered with the pharmacy’s phone metric supervisor to ensure technicians, PSRs, and pharmacists were adhering to phone compliance.● Collaborated with fertility nurses and clinics to confirm diagnosis, dosages, frequencies, and ways to make the fertility experience better overall for each patient. o Concentrated on providing patient-centric care that focuses on mental, emotional, and physical well-being.● Fostered and upheld pharmacy, patient, and clinic relationships for the best possible outcome for each individual client.

Marietta, Georgia

Druid Hills, Georgia, United States

• Managed patient case workload via Epic (EHRs)• Versed at converting units of measurements (pediatrics utilizes cms, kgs, and C˚ as units of measurement)• Demonstrated competency during intake process, inclusive of accurate vital signs.• Performed multiple, concurrent tasks in frequently stressful and fast-paced environment while maintaining strong internal and external customer service standards.• Performed EKGs, urinalysis, phlebotomist procedures, suicide screenings and any other diagnostic testing needed for provider• Dispensed requested vaccinations at the approval of the provider (Hep A and B, Flu, etc.)• Assisted provider in minor procedures such as circumcisions, corticosteroid injections, etc.• Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment• Discharged patients and answered any questions they may have regarding their next steps of care• Assisted with basic delivery of patient care as assigned/directed by licensed professional personnel utilizing and integrating age-appropriate standards, knowledge of growth and development, infection control and body substance precautions, patient safety, and body mechanics.• Utilized proficient organization and communication skills in prioritizing, delivering, and documenting patient care.• Served as liaison between patients/families and department staff by greeting patients/families, informing families of delays, relaying messages, and offering assistance/other services families may require. • Demonstrated competencies that incorporate age-specific guidelines, including N = Neonate (less than 30 days), I = Infant (30 days to 1 year), EC = Early Childhood (1-5 years), LC = Late Childhood (5-13 years), A = Adolescent (13-17 years), AD = Adult, and ALL = all ages.

Roswell, Ga

Externship• Managed patient case workload via AthenaNet (EHRs)• Completed prior authorizations and prescription drug monitoring for controlled substances• Approved prescription refills and scheduled patients for follow-ups as needed• Praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, processing patients, billing and bookkeeping) that allowed doctors and nursing staff to focus on the health concerns of their patients• Ensured that the correct ICD-10 codes were used when ordering labs and diagnostic tests to reduce insurance kickback• Fulfilled lab orders by performing phlebotomy procedures when office phlebotomist is unavailable • Assisted with nominal procedures such as pellet insertions, hangnail and IUD removals, and breast examinations• Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures, injections, and diagnostic procedures and ancillary tests (e.g., EKGs, immunoassays, chemistry analysis, hematology, urinalysis and sigmoidoscopies).• Utilizing new technology such as body impedance analyses to monitor weight and peptide treatments to treat pain related problems• Ensured the cleanliness, sanitation, and maintenance of all facilities, exam rooms and equipment• Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease

Smyrna, Ga

• Perform cash and inventory management• Retained knowledge and skill in the operation of personal computers and office equipment• Assess individual team member abilities and aptitudes, incorporate into shift duties to promote happy employees and effective workflows• Facilitate disciplinary action when necessary (tardiness, etc.)• Maintain a work environment that encourages compliance with safety laws and employment guidelines• Sufficient with assisting Pharmacists in dispensing pharmaceuticals and performing various technical duties involved with pharmaceutical delivery• Able to assist Pharmacist in filling, compounding, and dispensing physician orders• Able to sufficiently perform various technical duties involved with the handling, packaging, and delivery of pharmaceuticals

Bachelor Of Applied Science - Basc

Associate Of Science - As, Medical/Clinical Assistant, 3.4 Gpa

I completed the two year, Associate degree program for medical assistance where 100 clinical hours were completed and became a subject.

Education record

Activities and Societies: WHBC News Reporter, Misses At Meridian Society, New York Club, CASCADE

High School, High School/Secondary Diplomas And Certificates

Activities and Societies: Varsity Captain - Bowling Drama Softball PHS Mercury Newspaper - Editor Latino Culture Club Black Culture Club