Imani Wright Email & Phone Number

Atlanta, Georgia, United States

• Expert knowledge in fertility treatments and processes. o Counseled, educated, and coordinated care throughout patients’ fertility journey (OI, IUI, IVF, FET, and more) o Interpreted prescriptions sent by fertility.
• Extensive interdepartmental knowledge (fertility, core, transplant, and fulfillment).
• Managed daily workflow for all fertility technicians. o Assigned tasks such as inbound calls, new patient referrals, email callbacks, adjudication, and more.
• Created training/shadowing schedules for new hires based on their preferred method of learning for optimal information retention. o Training included, but was not limited to phone etiquette and metric adherence, SPRx.
• I was responsible for the progressive training and development of all technicians and patient service representatives which included— o Call audits o Data entry audits o Adjudication and order review audits o.
• Partnered with the pharmacy’s phone metric supervisor to ensure technicians, PSRs, and pharmacists were adhering to phone compliance.

Marietta, Georgia

Druid Hills, Georgia, United States

• Managed patient case workload via Epic (EHRs)
• Versed at converting units of measurements (pediatrics utilizes cms, kgs, and C˚ as units of measurement)
• Demonstrated competency during intake process, inclusive of accurate vital signs.
• Performed multiple, concurrent tasks in frequently stressful and fast-paced environment while maintaining strong internal and external customer service standards.
• Performed EKGs, urinalysis, phlebotomist procedures, suicide screenings and any other diagnostic testing needed for provider
• Dispensed requested vaccinations at the approval of the provider (Hep A and B, Flu, etc.)

Roswell, GA

• Externship
• Managed patient case workload via AthenaNet (EHRs)
• Completed prior authorizations and prescription drug monitoring for controlled substances
• Approved prescription refills and scheduled patients for follow-ups as needed
• Praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, processing patients, billing and bookkeeping) that allowed doctors and nursing.
• Ensured that the correct ICD-10 codes were used when ordering labs and diagnostic tests to reduce insurance kickback

Smyrna, GA

• Perform cash and inventory management
• Retained knowledge and skill in the operation of personal computers and office equipment
• Assess individual team member abilities and aptitudes, incorporate into shift duties to promote happy employees and effective workflows
• Facilitate disciplinary action when necessary (tardiness, etc.)
• Maintain a work environment that encourages compliance with safety laws and employment guidelines
• Sufficient with assisting Pharmacists in dispensing pharmaceuticals and performing various technical duties involved with pharmaceutical delivery

Bachelor Of Applied Science - Basc

Associate Of Science - As, Medical/Clinical Assistant, 3.4 Gpa

I completed the two year, Associate degree program for medical assistance where 100 clinical hours were completed and became a subject.

Education record

Activities and Societies: WHBC News Reporter, Misses At Meridian Society, New York Club, CASCADE

High School, High School/Secondary Diplomas And Certificates

Activities and Societies: Varsity Captain - Bowling Drama Softball PHS Mercury Newspaper - Editor Latino Culture Club Black Culture Club