Imanuel T. Email & Phone Number

Jakarta Raya, Indonesia

Provided efficient technical support to client by troubleshooting and resolving complex CyberArk enterprise issue, ensuring minimal downtime and maximum system functionality.Collaborated with cross functional teams to design, implement, and maintain CyberArk solution, adhering to best practice and industry standards.Conducted thorough system analysis and diagnosis to identify client IT infrastructure vulnerabilities, recommending appropriate CyberArk security measures to… Show more Provided efficient technical support to client by troubleshooting and resolving complex CyberArk enterprise issue, ensuring minimal downtime and maximum system functionality.Collaborated with cross functional teams to design, implement, and maintain CyberArk solution, adhering to best practice and industry standards.Conducted thorough system analysis and diagnosis to identify client IT infrastructure vulnerabilities, recommending appropriate CyberArk security measures to mitigate risks.Analyzing customer specific business requirements and technical challenges through comprehensive research, meticulous replication, and systematic troubleshooting while leveraging a deep reservoir of acquired expertise.Documenting all technical requires. Develop and review content for knowledge sharing for both internal purposes and customer-facing platforms.Working directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company. Show less

Bekasi, West Java, Indonesia

Provided IT support services, troubleshooting and system operation.Monitored phone calls, maintenance of desktop, notebooks, network and server.Drove service delivery and improved IT services to 30+ classrooms in fast-paced with 50+ end users.

Jakarta, Indonesia

Key ResponsibilitiesCreate IT master plan, led forecasting for IT needs, assessment, policy, data analysis, systems requirement and documentation.Supervised service of calls, preventive and corrective maintenance of internet service provider (ISP), servers and host domain.Provided technical support (in-person and remotely), training and implementation to 100+ end users.Monitored ticketing system, targeted resolve client issues daily with 90% success, maintenance hardware… Show more Key ResponsibilitiesCreate IT master plan, led forecasting for IT needs, assessment, policy, data analysis, systems requirement and documentation.Supervised service of calls, preventive and corrective maintenance of internet service provider (ISP), servers and host domain.Provided technical support (in-person and remotely), training and implementation to 100+ end users.Monitored ticketing system, targeted resolve client issues daily with 90% success, maintenance hardware, software, network and administration control.Key AchievementImplemented internet solution leading to 30% network stability.Promoted from human resource staff to IT support to create new department and provide all-in-one IT service.Promoted as project coordinator to provide enterprise resource planning (ERP) program. Show less

Jakarta, Indonesia

Key ResponsibilitiesProcess payroll updates, adjustments and deductions for employee record and print payslips.Assisted with benefits administration, attendance, permission, allowance, insurance coverage, compensation, terminations and hires issue.Collected job requirements and posted job descriptions on internal site as well as job boards like JobStreet and Glints.Scheduled interviews and manage pre-employment screenings.