When Cinram acquired Universal Music Group's national distribution in 2004, I was asked to resume my role as the Distribution Manager. I took on the same responsibilities as before.

Distribution Manager for Universal Music and Home Video for 25 years. Co-managed a 90,000 sqft. warehouse in Toronto and serviced music/video for all of Canada from this location. Responsible for customer service, rated number 1 with Wal-Mart Canada; purchasing; facility maintenance; repairs; managing between 15 - 150 people.Other responsibilities include:Direct freightOperations - process returns, arrange importsCustomer service - handle claims and discrepanciesMonitor, pick, pack, ship, distributeProblem solving around late shipments or errorsInventory controlPurchasing supplies - warehouse maintenanceMonitor staff - adjust labour as neededEnsure safety procedures and cleanliness standards were metResponsible for communication with floor managers and lead hands, getting updates and progress reports