Profound Public Relations LLC - Specializing in public relations advisory & reputation management for non-profits, faith-based organizations, and government entities.• Our team partnered with a state government to provide Organizational Change Management (OCM) services for its Medicaid technology transformation, a multi-year transformation to enhance the provider and recipient experience, improve access to health care data, and enhance data integration between government agencies.• Our team partnered with a non-profit, child welfare organization, with an international presence in 17 countries, to provide Public Relations and Crisis Communication services.• Our team partnered with multiple water and wastewater utilities to provide Public Relations and Communications related services (see the Profound Public Relations website for a comprehensive list of services).

iManagement Consulting LLC - Providing fact-based consulting services through thoughtful consideration of our client's unique organizational footprint and tailoring risk-informed solutions specifically right-sized for our clients.• Facilitated IT Budget Transparency, Application Rationalization, and Procurement Process Improvement initiatives for a state agency with $58 million in annual IT spend.• Designed an IT Governance model, resulting in the development and formal adoption of an IT Strategic Plan, for a mid-sized organization.• Guided a Tier 2 Data Center migration, Active Directory consolidation, Exchange email migration (Government Cloud) and Office 365 implementation for public entity.• Assessed the IT Operating Model and provided a strategic roadmap to improve IT service delivery for a large utility.• Provided consulting services to a state agency in assessing their child welfare investigation/case management practice alignment to agency policy and the system utilization implications of adopting the new Comprehensive Child Welfare Information System (CCWIS) rule.• Lead the development of technical and security operating models (including organizational structure, role/responsibilities, KSA's and key activity documentation) for a non-profit.

• Initially, as an iMC consultant, provided ReWa with an “IT Risk Assessment” and roadmap which led to 6 months of full-time consulting. Appointment to the Director of IT position followed.• Renovated ReWa’s 80’s IT culture through multiple transformational initiatives; resulted in millions of dollars of savings, a secure IT infrastructure, and significant improvement to the availability and reliability of ReWa's business systems. - $1.7M ROI by reducing travel costs and lost productive time through virtual collaboration - $817K ROI from database server and licensing cost consolidation - $195K ROI by reducing manhole inspection times from 75 to 8.7 minutes or $55 to $6.38 per inspection through the adoption of existing technology - $91K ROI (annual) in telecom and cellular cost reductions through telecom modernization• Seamlessly transitioned the organization to remote work, practically overnight, due to the COVID crisis, resulting in $169K of weekly value generation by remote workforce which would have otherwise been lost.• Developed a high-performing team and guided ReWa’s IT professionals to execute a strategy focused on core technology fundamentals: - Migrated ReWa’s hardware and software assets onto manufacturer supported levels (i.e. network, servers, databases, end-user devices, etc.) - Secured the environment (i.e. network segmentation, next-gen virus/malware/ransomware protection, content filtering, VPN, RDP, MFA, etc.) - Provided technology enablers (i.e. endpoint collaboration devices, Office 365, etc.)

• Provided prescriptive playbook to regional bank experiencing failure in multiple transformational initiatives, costing the organization millions in lost revenue• Performed IT Risk Assessment for major health insurance corporation with one billion in annual IT spend• Assessed technology process, people and infrastructure risks associated with a major line of business for a nationally recognized conglomerate• Validated IT incident and root cause processes at the request of the Board of a United States government sponsored bank• Performed current state operational review for telecom provider with international presence• Consulted government financial regulatory agency regarding significant IT related procurementReceived KPMG's "Standing Ovation Award" which recognizes contribution and commitment to the firm's success and for exemplifying the values that define KPMG's high-performance culture.

• Responsible for developing the 3 year forward looking strategy for Florida's child welfare system (FSFN), the business case and legislative budget requests• Responsible for IT planning, procurement, 267 human resources and $60+ million dollar IT budget• Streamlined IT talent classifications and enhanced the approach to IT performance management thereby paving the way for human capital capacity planning• Improved IT budget / expenditure reporting and refined the IT contract renewal process• Responsible for planning a 6,000 machine statewide PC refresh to effectively eliminate the end-of-life XP operating system from the agency's PC assets, resulting in an additional $700,000 in cost savings over previously negotiated state hardware rates.• Facilitated the implementation of initiative reporting to agency executive leadership for the CFO Group, Human Resources, Contract Services, General Services and Information Technology• Managed the $20+ million services relationship with the state’s primary data center and had jurisdiction over the renegotiation of the Service Level Agreement (SLA).• Served as a member of the Northwood Shared Resource Center (NSRC) data center board.• Actively engaged in the negotiation and selection of large IT contracts.• Transformed DCF’s statewide service desk to a service driven model while replacing aging hardware, software and help desk processes, handling nearly 20,000 tickets per month• Designed and implemented the agencies first CMDB, successfully documenting the agency's service, application, server, database portfolio and their inherent CI relationships

• Oversaw a portfolio of enterprise-wide IT projects, including the Independent Validation and Verification (IV&V) of two of the largest IT modernization projects within Florida state government.• Had direct responsibility over standardization of agency’s IT project management framework and project status reporting.• Actively engaged in the negotiation and selection of large IT contracts and the negotiation of Service Level Agreements (SLA) with one of the state's primary data centers.• Led the strategic IT planning efforts for the agency, which documented the long-term IT needs of the agency’s three diverse program areas. Aligned the agency’s IT priorities to applicable legislation.• Led the alignment of services with business objectives by developing a federated repository of information related to IT systems and assets. The result of this effort was the establishment of a configuration management database (CMDB) which greatly improved the IT risk posture of the agency.• Oversaw the revision of an independent feasibility study to determine the benefits of modernizing the Unemployment Compensation Claim and Benefits System which established the business case for this $68 million project.• Accountable for scope, budget and schedule changes as a member of the Project Steering Committee for the Early Learning Information Systems (ELIS) project. Served in executive leadership capacity to resolve escalated issues for this $23 million system replacement. As a member of the Steering Committee, accepted phase gate deliverables and payment milestones.

• Rescued $5 million in revenue from a troubled system redesign project for the Alabama Department of Corrections by communicating, directly with client leadership, the project strategy, budget, direction, etc..• Guided the Advanced Systems Design (ASD) project management team and governed the portfolio of ASD projects.• Managed the company’s more complex and impactful programs, ensuring integration of projects and adjusting scope, timing and budgets as needed, based on business needs.• Coached, developed and mentored staff. Was responsible for assessing the skill levels of ASD personnel as well as recommending career development paths to ensure the marketability of ASD Project Management resources.

• Recruited to take the reins of this troubled project with a one-month window to show positive results. Once the project was successfully rescued, continued to serve as the Project Director for the remainder of the system's development life cycle.• Successfully implemented a $16 million web application project known as the One Stop Management Information System (OSMIS), designed to meet the mandates of the Workforce Investment Act (WIA).• Facilitated the negotiation of scope and contract issues between the agency and vendor. Successfully navigated the project to a “win-win” conclusion.

• Responsible for all aspects of IT operations including help desk, desktop support, operations and application development supporting 2,500+ end users.• Supervised 26 full-time employees and 12 contract staff. Directly supervised a team of IT managers representing each functional area of the information technology department.• Successfully managed a portfolio of multi-million dollar projects including an $8 million workforce and job services project that underwent an unexpected change in project leadership under difficult circumstances.

• Migrated unsupported property management system to Y2K compliant system with remote data capture in three states• Developed and managed a corporate network for a local estate planning and property management firm.• Maintained the organization’s sales database and public-facing infrastructure• Provided technology support and training to the company’s employees and partners

• Help Desk Analyst supporting 2,500 user local area network, receive calls, troubleshoot and diagnose PC hardware and software problems, formulate and implement necessary solutions.• Log and track all calls received while documenting action taken to resolve the issue.• Involved supporting Windows 3.1 on a Novell network.• Supported migration of workstations to Windows NT 4.0.• Supported software such as Microsoft Office, Harvard Graphics and software proprietary to the simulated warfare division of the United States Army - STRICOM division.• Required secret clearance to perform duties

Facilitated the video production needs of Disney's corporate clientele such as Nikon, Spiegel, National Rental Car, General Motors, Kodak, NFL Films, Sony Pictures and Showbiz Pizza. Worked in various capacities on many shows for the Disney Channel and ABC."Nikon Photo Shoot" / Prod. Bill Giordano (NIKON)"National Rental Car Commercial" / Prod. Johns + Gorman Films"Spiegel Catalog Photo Shoot" / Prod. AdNet + Dir. Joy Miller"GM Mural Event" / Prod. Frank Ucciardo"Disney World Without Children" / Prod. + Dir. Tim Street"Kodak WINK Photo Shoot" / Prod. John Sponseller (KODAK)"Wheel of Fortune" / Prod. Nancy Jones + Dir. Dick Carson"Family Matters" / Prod. Miller-Boyett + Dir. Richard Correll"The Adventures of Mary-Kate and Ashley" / Prod. Green-Epstein + Dir. Neal Israel"Home Depot 1994 College Football Awards" / Prod. Debbie Cole + Dir. Steve Beim / ESPN"NFL 'Allegiance' Commercial" / Prod. Todd Factor + Dir. Bruce Burke"Harlem Boy's Choir" / Prod. Maria Caccavo + Dir. Jeff Palmer"ABC Easter Parade - Blizzard Beach" / Prod. Disney/MGM + Dir.Peter Israelson"Disney Channel Preview with Robbie Benson" / Prod. John Bravakis + Dir. Jimmy Huckaby"Walt Disney World Inside Out" / Prod. Gary Turchin / Dir. PeterIsraelson, Steve Feld, Jim Smith, Jim Taylor, Steve Kroopnick, Jimmy Huckaby"Buena Vista Home Entertainment's Global Retail Conference" / Prod. Michael O. Johnson, Cindy Spodek"Chuck E. Cheese Pizza Time Theater - 1995" / Prod. Gary Turchin + Dir. Jeff Palmer, Jimmy Huckaby"Innoventions Testimonials" / Prod. Disney-MGM Studios (Film and Tape)"West Palm Beach PSA's" / Prod. Gary Turchin + Dir. Dan O'loane

• Film Processing (C-41)• Equipment maintenance including chemical replentishment, silver recovery, daily cleaning to remove crystalized chemicals• Photographic sales (New and used cameras, lenses, film, dark room supplies, batteries, etc.)

Summer internship. Architectural drafting of residences, commercial and recreational properties using pen and ink. All drawings were to specified scale and used to generate blueprints for contractors.

Summer internship. Architectural drafting of residences, commercial and recreational properties using pencil. All drawings were to specified scale and used to generate blueprints for contractors.