Michael Villarreal, Pmp, Itil Email & Phone Number

Austin, Tx, Us

San Jose, Ca, Us

As a Program Manager at PayPal from April 2023 to now, I spearheaded the complex Braintree Data Lake to PayPal BigQuery migration program alongside the Product and Technical Managers. Working in a highly functional organization, I coordinated with cross-functional teams across US and IST time zones. This role encompassed comprehensive planning, tracking, and managing this single, pivotal program, guiding agile teams, and employing tools like Smartsheets, Planview, and Jira for optimal management. Skilled in translating business requirements into scalable solutions, I effectively managed diverse stakeholders. With 10+ years of experience, I leveraged my skills in hybrid delivery environments and risk management while maintaining efficient communications at all levels. Demonstrating exceptional flexibility and business acumen, I adapted my work schedule to align with international colleagues, ensuring the success of this crucial migration program.

San Jose, Ca, Us

I navigated the complexities of technology mergers and acquisitions. By managing the technical aspects of these activities, I ensured the seamless integration of technology systems, data, and infrastructure between acquiring and target companies. My key responsibilities included:• Conducting technical due diligence by thoroughly analyzing the target company's technology assets to identify potential risks or areas for improvement.• Developing comprehensive integration plans, outlining steps and timelines for merging technology systems, data, and infrastructure.• Led cross-functional teams to execute integration plans, ensuring all technology-related projects were completed on time and within budget.• Proactively identifying and mitigating potential risks and challenges during the integration process, such as data security issues, system incompatibilities, or regulatory compliance concerns.• Communicating with key stakeholders to provide regular updates on integration progress and address concerns.• Evaluating post-integration success through key performance indicators (KPIs) and identifying lessons learned and best practices for future M&A activities.• Collaborating with internal teams to identify opportunities for continuous optimization and enhancement of integrated technology systems and infrastructure.Notable accomplishments in this role include:• Successfully led the integration of Happy Returns' infrastructure with PayPal's specifications and implemented technology refresh.• Managed network deployments for Happy Returns warehouses in Valencia, CA, and Southaven, MS.• Established temporary infrastructure for a third warehouse in Blandon, PA.• Effectively collaborated with internal and external teams to complete migrations involving end-users, endpoint, networking, circuits, physical security, AV, hardware suppliers, DevOps, facilities, operations, and more.

As the Process and Compliance Manager at Accelore Logistics LLC, a DHL Service Partner, I held a dual role overseeing compliance, process management, and technological advancements. Accelore provided pick-up and delivery, customer service, tracking and reporting, and compliance services to DHL.My Compliance Manager responsibilities included developing policies, overseeing compliance operations, designing control systems, assessing control efficiency, identifying risks, coordinating with department managers, conducting audits, leading training sessions, and supervising the compliance team. As a Process Manager, I analyzed process data, facilitated teams for process review, implemented process solutions, designed workflows, provided training, monitored post-implementation benefits, identified risks, analyzed processes for improvement, led a team for process assessments and redesign, developed action plans, prepared reports, maintained process statements, gained in-depth knowledge of business lines and products, promoted best practices, and recommended innovative solutions.Key accomplishments:• Reduced candidate onboarding time by 60%.• Decreased customer escalations by 40%.

Austin, Texas, Us

I was Senior IT and Procurement Manager at ClearDATA Networks, a leading cloud partner focused on safeguarding healthcare data. In this hybrid role, I dedicated my efforts to serving the needs of internal stakeholders through my dual capacities as Procurement Manager and IT Manager.ClearDATA Networks supports healthcare organizations in enhancing privacy, security, and digital transformation by offering a range of services, including Managed Defense, Cloud Operations, and Professional Services. They cater exclusively to the healthcare sector, covering payers, providers, technology firms, pharmaceuticals, and life sciences companies.In my role, my key responsibilities included the following:• IT strategies and department operations• Managing the IT service desk• Overseeing staff and vendors• Handling procurement and vendor relations• System and network administrationMy accomplishments during my tenure with ClearDATA Networks included the following:• Developing and executing strategic, operational plans for projects, daily operations, and budgetary needs, resulting in the elimination of unnecessary spending through financial controls• Assertively negotiating vendor and IT consultant contracts to secure high-quality products and services from high-performing vendors at the lowest possible cost.• Maintaining an efficient and stable technology infrastructure by advocating for preventive maintenance, enhancing connectivity and up-time, and significantly reducing costs• Supervising IT efforts for the relocation of the headquarters and personnel to a new 32,000-square-foot facility• Reducing licensing expenses by 18%

New York, Ny, Us

As an Information Systems Manager at Blue Apron, I was pivotal in managing the technology infrastructure at the Customer Experience & Support facility. As a founding member of the IT support team, I oversaw computer equipment, network infrastructure, printers, conference room technology, and more. My duties included troubleshooting software and hardware issues on-site and remotely and actively participating in the corporate infrastructure team. In addition, I was instrumental in planning, deploying, and supporting tech initiatives throughout the company.In my role, I:• Managed a rapidly expanding fleet of hardware and software suites at Blue Apron's Customer Experience center• Ensured the smooth daily operation of on-site technology• Played a central role in ongoing network design, optimizing it to accommodate rapid growth• Supported corporate IT needs through remote host-based systems• Researched and recommended innovative and automated approaches to routine tasks• Monitored daily system performance, verifying hardware, server resources, and system integrity• Conducted regular security monitoring to identify potential intrusions• Maintained a location-specific budgetSome of my notable accomplishments include the following:• Managing the construction and build-out of a 400-seat, 64,000 sq ft call center• Serving as the sole IT presence during Blue Apron's expansion into Austin, where I on-boarded and equipped 200 team members• Identifying the need for and developing multiple training curricula for new hires and senior staff, including Mac Intro, Mac Advanced, Advanced Remote Meeting/Training Instruction, and more

Austin, Texas, Us

Business Ink is a strategic business communication services provider that partners with public and private sector organizations to enhance operational efficiency and foster growth opportunities. The company offers customized, data-driven solutions and multichannel communication programs that deliver clear messaging and visually appealing content to engage customers effectively.Responsibilities as IT Manager at Business Ink:• Oversaw the organization and execution of all IT functions, including Service Desk and Network Engineers management.• Directed Help Desk operations to meet customer requirements and maintain support for existing applications while implementing new technical solutions.• Analyzed user communities' and clients' complex business needs to recommend appropriate technical solutions.• Ensured consistency and maintainability of existing applications by enforcing standards and procedures for technical solution implementation.• Managed and prioritized the workload of subordinate personnel.• Safeguarded company data, network access, and backup systems.• Ensured adherence to software licensing laws and requirements.• Developed and implemented maintenance procedures.Key accomplishments:• Successfully consolidated IT teams post-merger, creating a unified team spanning coast to coast.• Sustained IT-related procedures for ISO 9001:2000 certifications across four facilities.• Engineered expansion into collocated data centers to enhance resilience and improve capacities.

Austin, Texas, Us

-Led IT through hyper-growth & transformation: Successfully consolidated IT services during major mergers and acquisitions, scaling infrastructure and operations to support Spredfast's evolution from startup to global enterprise.-Global Expansion & Infrastructure Development: Spearheaded IT expansion into new offices in New York, San Francisco, London, and Sydney. Oversaw the construction and buildout of two 32,000 sq ft expansions at Austin headquarters.-Enhanced Security & Cost Efficiency: Strengthened organizational security through refined IT policies, protocols, and new technology deployments (video conferencing, cloud tools). Reduced annual licensing costs by $200K through strategic negotiation and vendor management.-Operational Excellence: Implemented ITSM standards (ITIL framework), ensuring optimal network performance and service delivery. I managed a team of IT professionals, fostering a culture of collaboration and continuous improvement.

-Strategic Leadership & Client Success: Spearheaded technical projects and internal teams, fostering strong client relationships with major accounts like 3M and government agencies. Optimized resource allocation, contributing to a significant increase in overall revenue.-Large-Scale Project Delivery: Successfully executed complex technical projects, including a major implementation for State Emergency Communications, streamlining project schedules and controlling costs.-Operational Excellence: Improved network functionality, device/application monitoring, and management for key clients within the service desk system. It enhanced network connectivity and speed for the Wyoming Network for Telehealth (WyNETTE).

-Transformed Service Delivery: Shifted NOC focus from reactive to proactive monitoring and collaboration, reducing customer disruptions by 90% within 24 months, securing $3M+ engagements with Qwest and 3M.-Optimized Critical Infrastructure: Managed 3M's wireless guest access network, tripling availability and capacity. Expanded coverage from 2,000 sq ft to over 1M sq ft, serving all buildings, employees, and guests.-Operational Efficiency: Oversaw NOC resources (budget, equipment, vendor relations), continually improving processes and procedures for the team.

-Delivered Critical Infrastructure Projects: Successfully implemented a 700-node Frame Relay Network for CSEC 911 ALI Network, optimizing productivity. Refreshed and accelerated the TWCC Infrastructure Upgrade, enhancing the state's LAN, WAN, NMS, service desk, and desktop systems.-End-to-End Project Management: Defined project scope, developed schedules, identified resources, set timelines, and established milestones. Effectively managed project budgets and tracked expenses.-Risk Mitigation and Stakeholder Management: Coordinated resources across multiple projects, identified and mitigated risks, and ensured clear communication with clients and internal stakeholders.-Quality Assurance: Developed project quality control processes, established testing procedures, and reviewed deliverables to ensure they met project requirements.

Laredo, Tx, Us

-Managed a geographically dispersed network:** Ensured seamless communication and data exchange across 8 bank branches spanning ~20,000 square miles in South and Central Texas.-Oversaw critical IT infrastructure:** Maintained and supported stand-alone ATMs, servers, desktops, and applications, ensuring reliable banking operations.-Led key infrastructure projects:** Managed the technical buildout of a new branch location and the relocation and expansion of the central data processing facility.

Austin, Texas, Us

-Expanded critical infrastructure:** Connected the APD North Substation to the city-wide fiber ring network (GAATN), improving communication and data access for law enforcement.-Managed diverse technology systems:** Supported a range of departments and applications, including 911 Communications, Citrix-based Mobile Data Terminals, and GIS, ensuring seamless operations for APD. -Promoted data security and best practices:** Delivered ad-hoc training to staff, enhancing awareness and safeguarding sensitive information.-Provided vital support during the 1997 Central Texas Tornado:** Contributed to emergency communications and IT operations during the devastating Jarrell tornado, demonstrating adaptability and commitment under pressure.

-Led a large-scale IT modernization:** Successfully migrated 400+ IBM terminals to Windows-based PCs, enabling improved access to critical medical information and applications. -Empowered 1200+ clinical and office staff through technology:** Developed and delivered comprehensive training programs, ensuring a smooth transition and maximizing the benefits of the new system.-Strengthened IT infrastructure:** Implemented robust desktop management, software distribution, and anti-virus systems, enhancing security and operational efficiency.

Lincoln, Ne, Us

-Sole IT professional supporting 60+ employees at a leading medical software company:** Managed all network and IT infrastructure needs, enabling the development and launch of innovative solutions for dental and medical practices.-Maintained critical business systems:** Ensured seamless operation of an internally developed help desk application, contributing to effective customer support and product development. -Provided comprehensive IT support across all departments:** Collaborated with teams to troubleshoot issues and facilitate productivity in a fast-paced, high-growth environment known for innovation (e.g., the "Hippocrates" electronic medical assistant for Apple Newton).

-Pioneered electronic billing system adoption for a medical billing company serving hospitals, clinics, and doctors' offices, increasing accuracy by 45% and accelerating payments by 2 weeks.-Developed and maintained a custom record system, streamlining primary and secondary insurance filing, medical coding, and billing optimization processes.-Leveraged IT expertise to deliver measurable business results, optimizing billing rates to national standards and maximizing client revenue.

-Revolutionized billing processes: Developed an electronic ingestion mechanism for secondary insurance claims at a medical billing firm, improving accuracy by 40% and accelerating payments by 4 days.-Enhanced operational efficiency: Provided daily employee IT support and maintenance, ensuring smooth operations and collaborating with developers to address technical needs.-Contributed to revenue cycle success: Supported medical coding and collections teams, facilitating timely and accurate billing for hospitals and clinics.

Associate Of Applied Science Degree (Aas), Cybersecurity Specialization

Mechanical Engineering