Michael Villarreal, Pmp, Itil Email & Phone Number

Austin, TX, US

San Jose, CA, US

As a Program Manager at PayPal from April 2023 to now, I spearheaded the complex Braintree Data Lake to PayPal BigQuery migration program alongside the Product and Technical Managers. Working in a highly functional organization, I coordinated with cross-functional teams across US and IST time zones. This role encompassed comprehensive planning, tracking.

San Jose, CA, US

• I navigated the complexities of technology mergers and acquisitions. By managing the technical aspects of these activities, I ensured the seamless integration of technology systems, data, and infrastructure between.
• Conducting technical due diligence by thoroughly analyzing the target company's technology assets to identify potential risks or areas for improvement.
• Developing comprehensive integration plans, outlining steps and timelines for merging technology systems, data, and infrastructure.
• Led cross-functional teams to execute integration plans, ensuring all technology-related projects were completed on time and within budget.
• Proactively identifying and mitigating potential risks and challenges during the integration process, such as data security issues, system incompatibilities, or regulatory compliance concerns.
• Communicating with key stakeholders to provide regular updates on integration progress and address concerns.

• As the Process and Compliance Manager at Accelore Logistics LLC, a DHL Service Partner, I held a dual role overseeing compliance, process management, and technological advancements. Accelore provided pick-up and.
• Reduced candidate onboarding time by 60%.
• Decreased customer escalations by 40%.

Austin, Texas, US

• I was Senior IT and Procurement Manager at ClearDATA Networks, a leading cloud partner focused on safeguarding healthcare data. In this hybrid role, I dedicated my efforts to serving the needs of internal stakeholders.
• IT strategies and department operations
• Managing the IT service desk
• Overseeing staff and vendors
• Handling procurement and vendor relations
• System and network administrationMy accomplishments during my tenure with ClearDATA Networks included the following:

New York, NY, US

• As an Information Systems Manager at Blue Apron, I was pivotal in managing the technology infrastructure at the Customer Experience & Support facility. As a founding member of the IT support team, I oversaw computer.
• Managed a rapidly expanding fleet of hardware and software suites at Blue Apron's Customer Experience center
• Ensured the smooth daily operation of on-site technology
• Played a central role in ongoing network design, optimizing it to accommodate rapid growth
• Supported corporate IT needs through remote host-based systems
• Researched and recommended innovative and automated approaches to routine tasks

Austin, Texas, US

• Business Ink is a strategic business communication services provider that partners with public and private sector organizations to enhance operational efficiency and foster growth opportunities. The company offers.
• Oversaw the organization and execution of all IT functions, including Service Desk and Network Engineers management.
• Directed Help Desk operations to meet customer requirements and maintain support for existing applications while implementing new technical solutions.
• Analyzed user communities' and clients' complex business needs to recommend appropriate technical solutions.
• Ensured consistency and maintainability of existing applications by enforcing standards and procedures for technical solution implementation.
• Managed and prioritized the workload of subordinate personnel.

Austin, Texas, US

-Led IT through hyper-growth & transformation: Successfully consolidated IT services during major mergers and acquisitions, scaling infrastructure and operations to support Spredfast's evolution from startup to global enterprise.-Global Expansion & Infrastructure Development: Spearheaded IT expansion into new offices in New York, San Francisco, London, and.

-Strategic Leadership & Client Success: Spearheaded technical projects and internal teams, fostering strong client relationships with major accounts like 3M and government agencies. Optimized resource allocation, contributing to a significant increase in overall revenue.-Large-Scale Project Delivery: Successfully executed complex technical projects.

-Transformed Service Delivery: Shifted NOC focus from reactive to proactive monitoring and collaboration, reducing customer disruptions by 90% within 24 months, securing $3M+ engagements with Qwest and 3M.-Optimized Critical Infrastructure: Managed 3M's wireless guest access network, tripling availability and capacity. Expanded coverage from 2,000 sq ft to.

-Delivered Critical Infrastructure Projects: Successfully implemented a 700-node Frame Relay Network for CSEC 911 ALI Network, optimizing productivity. Refreshed and accelerated the TWCC Infrastructure Upgrade, enhancing the state's LAN, WAN, NMS, service desk, and desktop systems.-End-to-End Project Management: Defined project scope, developed schedules.

Laredo, TX, US

-Managed a geographically dispersed network:** Ensured seamless communication and data exchange across 8 bank branches spanning ~20,000 square miles in South and Central Texas.-Oversaw critical IT infrastructure:** Maintained and supported stand-alone ATMs, servers, desktops, and applications, ensuring reliable banking operations.-Led key infrastructure.

Austin, Texas, US

-Expanded critical infrastructure:** Connected the APD North Substation to the city-wide fiber ring network (GAATN), improving communication and data access for law enforcement.-Managed diverse technology systems:** Supported a range of departments and applications, including 911 Communications, Citrix-based Mobile Data Terminals, and GIS, ensuring.

-Led a large-scale IT modernization:** Successfully migrated 400+ IBM terminals to Windows-based PCs, enabling improved access to critical medical information and applications. -Empowered 1200+ clinical and office staff through technology:** Developed and delivered comprehensive training programs, ensuring a smooth transition and maximizing the benefits of.

Lincoln, NE, US

-Sole IT professional supporting 60+ employees at a leading medical software company:** Managed all network and IT infrastructure needs, enabling the development and launch of innovative solutions for dental and medical practices.-Maintained critical business systems:** Ensured seamless operation of an internally developed help desk application.

-Pioneered electronic billing system adoption for a medical billing company serving hospitals, clinics, and doctors' offices, increasing accuracy by 45% and accelerating payments by 2 weeks.-Developed and maintained a custom record system, streamlining primary and secondary insurance filing, medical coding, and billing optimization processes.-Leveraged IT.

-Revolutionized billing processes: Developed an electronic ingestion mechanism for secondary insurance claims at a medical billing firm, improving accuracy by 40% and accelerating payments by 4 days.-Enhanced operational efficiency: Provided daily employee IT support and maintenance, ensuring smooth operations and collaborating with developers to address.

Associate Of Applied Science Degree (Aas), Cybersecurity Specialization

Mechanical Engineering