Jeff B. Email & Phone Number

• Developed interactive dashboards and reports in PowerBI and Tableau to visualize complex datasets, enabling real-time data-driven decision-making for senior management.
• Integral resource for driving mission-critical decision within Highmark Health's Enterprise Data Office department
• Demonstrated expertise as a Portfolio Analyst, overseeing various facets of assigned portfolios.
• Led data and analytics initiatives, including metric identification, target setting, and dashboard development.
• Proficient in capability planning, prioritization, and aligning with executive leadership to drive business unit objectives. Successfully managed portfolio monitoring, control, and resource demand.
• Led cross-functional teams in business case development and approval processes, establishing valuable relationships with executive leadership in Highmark business areas.

• Consults with product and business stakeholders to analyze, define, and prioritize business requirements, functional specifications in support of regulatory reporting operations, special projects/initiatives and/or.
• Develops project scope and identifies objectives, constraints, issues, risks, and assumptions for small to medium-sized programs.
• Reconciliations and Regulatory Reporting experience in EMIR, CFTC, MIFID II, SFTR.
• Experience with data analysis tools, i.e., SQL, Power BI, and large volume Excel.
• Experience in Waterfall and Agile project methodologies and tools.
• Formulates and defines program scope and objectives for the work stream with thorough understanding of business processes in the regulatory reporting domain.

• Conducted comprehensive business analysis to identify requirements and enhance processes in Revenue Cycle Management (RCM) and Customer Relationship Management (CRM).
• Responsible for developing and supporting systems integration and interfaces including data conversion/ transformation using databases, commercial utilities, and scripting. Manage stakeholder engagement for call.
• Worked with Relational Databases such as MySQL, Oracle and SQL Server
• Created data dictionary/reporting consistency for programs
• Created develop, test, and deploy solutions through, with a focus on database/scripting.
• Managed Monthly Downtime Maintenance for our interfaces

United States

• Led the scope definition and goal-setting sessions for capital projects in Information Systems, leveraging advanced stakeholder analysis techniques to align project objectives with business strategy and regulatory.
• Conducted thorough feasibility studies and cost-benefit analyses for major IS infrastructure upgrades, defining project scope and deliverables that optimized resource allocation and maximized ROI.
• Provided governance to ensure the integrity of the Configuration Management Database.
• Designed enhancements/improvements for the maturity of the CMDB and Configuration Management process and translated them into business requirements.
• Managed the purchasing and inventory for the Information Systems department.
• Built/imaged/repaired desktops, laptops, and kiosks.

United States

• Own monthly financial review process creating management reports and analysis.
• Prepare financial reports, charts, tables, and other exhibits as requested.
• Identifying and explaining material budget vs actual variances.
• Support the department in compliance with regulatory requirements.
• Support annual budgeting and planning process for the organization's annual budget.
• Ensure that Finance Department requests to IS are resolved and communicated in a timely manner to internal and external parties.

United States

Collects, organizes and verifies accuracy of data before it is entered.Supported project managers in ServiceNow implementations and enhancements, ensuring alignment with business objectives.Processes source documents or source database file by reviewing data for deficiencies; resolving discrepancies by using standard policies and/or procedures or returning.

Moon Township, PA

• ServiceNow Analysis: Evaluate the business need, problem or opportunity to justify the investment necessary to deliver the solution, assess the capability of the enterprise to leverage in developing a solution, and.
• Responsible for the review and routing of incoming deduction claims. Additionally, based on review of incoming deductions, will be responsible for routing deductions of certain complexity to Senior Deduction Analyst.
• Will be responsible for making initial contact with internal and external customers to collect data and claim detail for claim review.
• Based on review of incoming claims will be responsible for the processing of the deduction through the claim system & collection of invoices resulting in rebilling.
• Ensure appropriate approvals and documentation is received in order to resolve outstanding deductions. Approvals will need to fall within an established limit of authority matrix.
• Will be responsible in assisting other Deduction Analysts and Credit Analysts in compiling the information necessary to make successful collection presentations to customers.

Recovered deductibles for various claims: Workers Compensation, Bodily Injury, Medical Malpractice, and more.Reviewed medical policies, endorsements, and declaration pages to verify coverage and deductible.Contact policyholders in order to follow up on unpaid deductible invoices. Answer questions and resolve problems for insureds, agents, and/or.

Moon Township, PA

• Coordinated and executed data-driven analytics projects to support strategic decision-making, ensuring alignment with company objectives and goals:
• Managed end-to-end analytics projects, including metric identification, target setting, and dashboard development, to provide actionable insights for senior management and stakeholders.
• Collaborated with cross-functional teams to define project scope, goals, and deliverables, ensuring consistency with company strategy and commitments.
• Implemented robust project control mechanisms to monitor and track project progress, ensuring adherence to timelines and quality standards:
• Planned and scheduled project timelines, conducting necessary weekly, daily, and ad hoc meetings to track progress and address any issues or deviations.
• Developed and maintained project documentation, including project plans, risk registers, and status reports, to provide transparency and accountability to stakeholders.

Greenville, North Carolina Area

• Met performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
• Placed or received calls in priority order as established by management.
• Negotiated payment arrangements with clients to cure delinquency, evaluating ability and to willingness to pay. Navigated and interpreted various screens and relay information to clients accurately and professionally.
• Determined cause of delinquency and best course of action to assist delinquent customer.
• Documented all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, “scratch pad” entries, etc. in the.
• Communicated collection efforts to branch lenders on assigned accounts in accordance with established standards.

Butler, PA

• Supervised 15 enumerators during field operations and met daily in order to conduct quality control on their paperwork to ensure accuracy and completeness.
• Submitted completed materials to supervisor each week.
• Raised public awareness of the 2010 Census by staffing local events.
• Prepared presentation and promotional materials and distributed to the public.
• Maintained files, scheduled appointments, and made follow-up calls.