Reliance Jio is the leader in Telecommunication Business. I am responsible for Technical Training &after sales Technical Support for Haryana & HP Sites (JC/JP/JS) Employees. (Sites-348, Employees-500 approx.). Also responsible for Technical & service operation for installed SLP devices (CCTVSystem, ACS, IFAS) at these sites.SLP Device Service Operation, Technical training/after sales Technical Support: To ensure Technical Training, Soft Skills, CRM & Operation Training… Show more Reliance Jio is the leader in Telecommunication Business. I am responsible for Technical Training &after sales Technical Support for Haryana & HP Sites (JC/JP/JS) Employees. (Sites-348, Employees-500 approx.). Also responsible for Technical & service operation for installed SLP devices (CCTVSystem, ACS, IFAS) at these sites.SLP Device Service Operation, Technical training/after sales Technical Support: To ensure Technical Training, Soft Skills, CRM & Operation Training for newlyJoined ASI/DRS & JPAM Mobility & Non-Mobility Device Technical Training & Technical Support SLP Products Service Operation & Technical Support To plan Training for outlier Technician Guiding SLP SPOC/Assistant Trainer to achieve his goals Show less

Lava International Ltd is one of the Leading Handset Brand in India. I am responsible for service operations of Faizabad Branch in UPE for approx. 2000 call load {Serving 9 Districts- Ayodhya,Barabanki,Ambedkar Nagar,Gonda, Bahraich, Balrampur,Shravasti,Basti & Siddharthnagar}.Customer Service operation Management & Technical Support: To ensure availability of adequate infrastructure and hygiene at service centers. Developing operational excellence by implementation of… Show more Lava International Ltd is one of the Leading Handset Brand in India. I am responsible for service operations of Faizabad Branch in UPE for approx. 2000 call load {Serving 9 Districts- Ayodhya,Barabanki,Ambedkar Nagar,Gonda, Bahraich, Balrampur,Shravasti,Basti & Siddharthnagar}.Customer Service operation Management & Technical Support: To ensure availability of adequate infrastructure and hygiene at service centers. Developing operational excellence by implementation of Customer Service Processand Policies and imparting knowledge to the last person in customer service ( i.e.Partner, Technician & CCOs at service center). Providing support to service center staff for their work-ways. Responsible for providing training & technical support for ASP employees. Responsible for Customer Satisfaction in my territory, RCA for D-SAT and takingcorrective actions. Responsible for Partner and trade satisfaction through regular visits and capturingVOC of trade and take corrective actions. Audit and process governance at service partners. To perform root cause analysis of customer service –Performance parameters andcorrective action Planning, implementation and control. To identify and resolve gaps in customer service (impacting Customer Satisfaction,TAT, Service Cost, Repair Quality). Responsible for providing the timely resolution for customer escalation.Partner Life Cycle Management: Effective Service partner Appointment and replacement as per service blueprint. Service Partner Relationship Management Resolving service partner issues related to customer service, claim settlement.Service Asset Management: Ensuring Smooth return Process of DOA, Defective PCBA, Defective Parts fromService Partners. Good Spare Part inventory reconciliation as per process. To ensure maintenance of adequate inventory level for quick service. Show less

After OJT, I was first deploy to Azamgarh as Sr. ASO.Where I was responsible for service operationsof Mau Branch in UPE for approx. 3000 call load {Serving 5 Districts- Azamgarh,Mau,Ghazipur,Ballia & AmbedkarNagar}.

I had joined Lava International Ltd. through campus hiring in June 2017 as an officer Trainee, where Ihad provided the insight of organization and Technical skills at NHQ, Noida. After completion oftraining, I had completed OJT with the ASM of Delhi and Bhubaneswar to get insight of working as aservice manager.