Handled monthly reconciliation investigations, verifying all reconciliation transactions and correspondences through follow ups to close each investigating break in a timely manner ensuring customer satisfaction.Handled the gamut of customer management activities including resolving queries related to clearing of breaks and other service-related queries.Evaluate the given problem, situation and investigate for solutions using SOP practices and prepare analysis reports.Resolve escalated issues and maintained adherence to SLAs through procedural changes and initiatives.Manage Quality framework by identifying initiating & implementing improvement projects in consultation with the Quality department.Ensuring smooth deliveries of client request and timely turnaround response to client query.Monitored aged cases analysis, training fresh employees about the process, work distribution and verification of requests. Perform periodic Review checks,  end to end KYC checks, Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) on the High risk or Standard risk on-boarding and existing customers and corporate entities. Preforming Transactions monitoring screening, Sanctions screening, PEP screening and Adverse media screening checks on customers. Performing end-to-end investigations and identify the need to file internal Suspicious Activity Reports SAR/STR, CTR respectively. Conducting end-to-end KYC reviews for existing bank customers.  Risk based profiling and do the required AML and KYC screening on customer documentation obtained for request on client's as required by Global KYC procedures. Post transaction monitoring and investigation AML typologies. Analyze Client data.  documentation and negative news to determine the Client Risk Profile. Complete understanding of Anti money laundering laws and procedures.. Excellent verbal skills with the ability to convey information in a clear and concise manner.Solid Education foundation.