Immanuel G. Email & Phone Number

Singapore

Singapore

Founding member at the Design Practice under the Government Technology Office. We are GovTech's core strategic Design function. We oversee our overall Design strategy, standards, and capability. We also look after our Community of Designers across the agency, helping to grow capacity and capability as Designers in Public Service. Designers are strong together! 💪 Psst. Are you a Designer in public service too? Let's connect!

Singapore

Began scaling the Inclusive Design Community of Practice beyond our division because digital inclusivity requires digital teams across the Whole of Government to play their part to ensure no one is left out in our Smart Nation Journey.In one and half years, we scaled the reach of our annual flagship event from 1 division within GovTech to having representatives from over 90 agencies (that's more than half of the public service). I also built and nurtured our partnership network… Show more Began scaling the Inclusive Design Community of Practice beyond our division because digital inclusivity requires digital teams across the Whole of Government to play their part to ensure no one is left out in our Smart Nation Journey.In one and half years, we scaled the reach of our annual flagship event from 1 division within GovTech to having representatives from over 90 agencies (that's more than half of the public service). I also built and nurtured our partnership network with community leaders from the social services and disability sector to look at ways to better bridge the people doing product development with the lived experiences of people at the margins, making sure that everyone benefits from being part of Singapore's digital economy. Show less

Started a ground-up Community of Practice with passionate colleagues within GovTech to advocate for accessibility awareness and more inclusive design practices among our digital product teams.Initiated and organised the inaugural Accessibility Awareness Week across the organization with more than 300 total attendees with interactive workshops and talks from experts in the field.Collaborated with products teams across the division to run an internal accessibility bug hunt on our… Show more Started a ground-up Community of Practice with passionate colleagues within GovTech to advocate for accessibility awareness and more inclusive design practices among our digital product teams.Initiated and organised the inaugural Accessibility Awareness Week across the organization with more than 300 total attendees with interactive workshops and talks from experts in the field.Collaborated with products teams across the division to run an internal accessibility bug hunt on our products—through 50 participants, we discovered more than 250 bugs and implemented fixes for over 70 of them.Our efforts on the ground as volunteers haven't gone unnoticed. With the support of the leadership team, we have formalised our efforts and are forming the first central accessibility unit in GovTech to level up digital accessibility efforts across the whole of government.I'm proud to say that our efforts paid off and as of Jan 2022, we got funding to formally start an team looking into digital inclusion and accessibility — a 'start-up' within the public service! Show less

I'm part of the UX Chapter in GovTech, a Community of Practice (CoP) for Design practitioners within the organisation.Good and evidence-based insights are important for impactful product development. I've been particularly passionate about growing the Design Research practice within the CoP and looking at ways we can deepen our practice by developing research rigour and broadening our practice by growing our research toolkit.I'm also part of the Design Research competency… Show more I'm part of the UX Chapter in GovTech, a Community of Practice (CoP) for Design practitioners within the organisation.Good and evidence-based insights are important for impactful product development. I've been particularly passionate about growing the Design Research practice within the CoP and looking at ways we can deepen our practice by developing research rigour and broadening our practice by growing our research toolkit.I'm also part of the Design Research competency assessment panel for our internal practitioner's competency framework, where we assess and grow the Design Research competencies within GovTech. Show less

Singapore

Co-founded and co-leading the GovTech Accessibility Enabling Team — an interdisciplinary team spanning across engineering, UX design and research focused on helping public officers improve the accessibility of their digital products. We are the first central accessibility unit formed in GovTech that's started as a ground-up movement of volunteer designers and engineers passionate about making sure no one gets left behind in the Smart Nation transformation in Singapore. We're a testament… Show more Co-founded and co-leading the GovTech Accessibility Enabling Team — an interdisciplinary team spanning across engineering, UX design and research focused on helping public officers improve the accessibility of their digital products. We are the first central accessibility unit formed in GovTech that's started as a ground-up movement of volunteer designers and engineers passionate about making sure no one gets left behind in the Smart Nation transformation in Singapore. We're a testament that a committed movement inside an organisation can shift the system and make it better.I lead the team's design research and strategy efforts in identifying opportunities to grow the inclusive design practice and mapping out sustainable strategies to ensure our Govt digital services become increasingly accessible and inclusive.Interested in collaborating with us to make public digital services more accessible? DM me for a chat! Show less

Singapore

I was formerly a UX Researcher working on Singapore's National Digital Identity, NDI—one of five strategic national projects for Singapore's digital transformation and the Singpass App—an app used by more than 2 million people in Singapore. Through the use of exploratory and evaluative research methodologies, I help the team make sense of data to make human-centred decisions to design useful and usable products that benefit every citizen. I have led end-to-end UX research using… Show more I was formerly a UX Researcher working on Singapore's National Digital Identity, NDI—one of five strategic national projects for Singapore's digital transformation and the Singpass App—an app used by more than 2 million people in Singapore. Through the use of exploratory and evaluative research methodologies, I help the team make sense of data to make human-centred decisions to design useful and usable products that benefit every citizen. I have led end-to-end UX research using mixed methods and set up opportunities to take stakeholders along for the journey.I believe that design with impact is a result of the mastery of self and methodology. So beyond expanding my design practice, I am committed to inner work to bring about positive interventions with the people I collaborate with and in the work that I do. Show less

Singapore

Partnered with the main course instructor to tutor a class of 27 students in User Experience Design through labs and workshops.My responsibilities include:• Lesson planning and material preparation with instructional lead.• Assist instructional lead with project and pitch evaluation. • Tutored students during project workshops• Assist with lectures (Given a opportunity to give a lecture myself)• Carried out class administrative duties.

Singapore

I worked with my team using a Human Centered Design approach to transform our typical HR initiatives into strategic, measurable and intentional staff engagement strategies and campaigns to grow the staff experience in my organization—think UX for HR.Some of things I did in this role:1. Pull together multiple stakeholders in the organization to successfully develop, manage and execute multiple staff engagement projects, events and programs.2. Transformed the way corporate… Show more I worked with my team using a Human Centered Design approach to transform our typical HR initiatives into strategic, measurable and intentional staff engagement strategies and campaigns to grow the staff experience in my organization—think UX for HR.Some of things I did in this role:1. Pull together multiple stakeholders in the organization to successfully develop, manage and execute multiple staff engagement projects, events and programs.2. Transformed the way corporate town halls and organization-wide meetings are run using service design methodologies resulting in a tangible increase in employee engagement levels from results of staff satisfaction surveys and focus groups.3. Spearheaded our first internal communication function and transformed the way we communicate policy changes and leadership decisions by first understanding and listening to our staff and presenting the change in empathetic and relevant manner.4. I spearheaded a organizational culture project that created a bridge between the General Manager to better communicate the staff through the use of various platforms including a monthly email that's friendly to read, and strategic moments during staff events and meetings.5. Successfully demonstrate and evangelize the HR team to embrace a human centered and people first mindset and approach in designing a great employee experience from onboarding to exit. Show less

Singapore

Manage and grew a team of passionate volunteers and staff that ensure every kid (and volunteer) enjoys our programs in a safe, empowering and deeply relational environment.Here's what I did in this role: • Introduced Design Thinking and Lean methodology to my team(Note: this was a nascent practice in my organisation at the time, but I managed to deliver value by reducing the cost of our programs and increasing engagement among multiple stakeholders - Parents, kids, and… Show more Manage and grew a team of passionate volunteers and staff that ensure every kid (and volunteer) enjoys our programs in a safe, empowering and deeply relational environment.Here's what I did in this role: • Introduced Design Thinking and Lean methodology to my team(Note: this was a nascent practice in my organisation at the time, but I managed to deliver value by reducing the cost of our programs and increasing engagement among multiple stakeholders - Parents, kids, and volunteers)• Oversaw the operations and program for over 700 kids every week• Led and grew our volunteers team from a pool of 50 to over 250 active volunteers• Planned, managed and optimised my program budget and its utilization• Led in the development and design of our kids programs• Designed content strategy for maximum impact and engagement for kids • Designed and conducted training and workshops with volunteers• Provided pastoral care to kids in our program and our volunteers• Led the creative direction and execution of event collaterals (Web, video and print) Show less

Singapore

Worked with a team of amazing creatives and IT specialists to ensure the consistent delivery of world-class marketing materials and campaigns. Notable Achievements: • Worked with the creative director to pioneer the formation and training of a fledgling team of volunteer creatives to boost marketing and design efforts • Developed training plans and processes to skill budding creatives and designers and established design processes with mature designers to consistently push… Show more Worked with a team of amazing creatives and IT specialists to ensure the consistent delivery of world-class marketing materials and campaigns. Notable Achievements: • Worked with the creative director to pioneer the formation and training of a fledgling team of volunteer creatives to boost marketing and design efforts • Developed training plans and processes to skill budding creatives and designers and established design processes with mature designers to consistently push out good designs and concepts • Managed the scaling, training and growth of the volunteer creative team, interviewed and placed them in meaningful roles in the team • Developed lean design workflows with creative director to eliminate unnecessary layers between conceptualisation to production • Spearheaded with creative director to diversify design experience from web and print to packaging and user experience design--both in the areas of web usability and physical interactions with productHere's a quick rundown of the work I've been involved in: • Conceptualizied and executed multiple design projects (for digital, print and social media)• Conceptualizied and executed marketing strategies (for digital, print and social media)• Conceptualizied and executed email marketing campaigns (design of emailers, newsletters)• Managed and collaborated with a pool of design volunteers • Involved in project management of various design and marketing projects • Thinktank with creative director to spearhead fresh design experiences Show less

Singapore

Assisted Sales Manager in maintaining a healthy relationship with the company's clients, growing the company's customer base and working with the various stakeholders to spearhead and grow marketing efforts. Notable Achievements:• Spearheaded and assisted company in clinching Risk Assessment & Safety Certification - bizSAFE 3, issued by Workplace Safety and Health Council.• Revamped and improved company customer management processes by introducing CRM solutions •… Show more Assisted Sales Manager in maintaining a healthy relationship with the company's clients, growing the company's customer base and working with the various stakeholders to spearhead and grow marketing efforts. Notable Achievements:• Spearheaded and assisted company in clinching Risk Assessment & Safety Certification - bizSAFE 3, issued by Workplace Safety and Health Council.• Revamped and improved company customer management processes by introducing CRM solutions • Spearheaded company Internet presence by leading website design and deployment project Show less

Singapore

Assisted manager with business development (expanding the business through cold calling, sales pitching and growing healthy client relations).Thoroughly enjoyed coaching and training people from different ages and distinctly different walks of life. I was trained as an on-site coach conducting workshops (grooming, front-line customer service management for professionals and study skills, personality assessment and fine-dining etiquette for students).

User Experience Design Immersive

A full-time 10 weeks immersive course learning about UX techniques and strategies that make up the entire UX design process. Core skills.

Bachelor Of Communication (Mass Communications), Communications, Mass Communications, Market And Audience Research, Graduated With Bachelors' Degree With Distinction

Majored in Mass Communication

Advanced Diploma In Mass Communications, Mass Communication/Media Studies

Diploma In Mass Communications, Mass Communication/Media Studies