Immanuel John Email and Phone Number

Managing clients in the sports industry

End-to-end account management in the Consumer domain

PR Agency

-End to end client servicing-Serve as Liaison between management, Providers (Doctors), - Practice Managers and Clinical staff. -Supported growth and enhancement initiatives related to the payer incentives program such as Meaningful Use, PCMH and PPIC. -Organized and led weekly team meetings with 10-15 members. -Corresponded with technical/operations staff to ensure key client deliverables and revenue goals were met. -Ensured smooth function of EHR application so that clients can attend patients and access data without any challenges in providing quality healthcare. -Analyzed challenges and trending case analysis of existing customers to propose well laid out plan of action to overcome challenges to ensure smooth workflow and process enhancement at client hospitals. -Facilitated meetings with clients to gather and document requirements, also did 360 degree analysis to explore solutions.

-Worked for OPTUS process an australian internet service provider.Assisting customer with their internet and landline issues. -Defused volatile customer situations calmly and courteously. -Identified chronic customer issues by creating and maintaining customer complaint log. -Met or exceeded service and quality standards every review period.-I was a part of LOV (Listen Own Value) project which was focused completely on 100% customer satisfaction.-I got promoted as an SME (Subject Matter Expert) afer a year considering my performance, product and proces knowledge. I started training and coaching the new arrivals on the production floor.I also started conducting product and process trainings on floor.