Michael Lum Email & Phone Number

Toronto, Ontario, Canada

- Manage multi-million dollar inventory- Lead monthly store inventory counts - Investigate any discrepancies- Achieved shrink level of less than 0.08% for all inventory cycle counts- Assisted in rehabilitating store from being high-shrink to company’s target- Receive, process and organize daily shipments- Initiated reorganization of stock room- Process daily store transfers including cross border shipments- Evaluate product repairs and conduct in-store repair when possible- Guide new operation associates on daily procedures during onboarding- Schedule and process Iron Mountain pick-ups- Reconcile receipts on a weekly basis- Preserve overall cleanliness and organization of entire store

Toronto, Ontario, Canada

- Served as a Coach ambassador by displaying a welcoming and friendly attitude to all clientsentering the store when assisting the sales floor and ensuring the highest level of clientexperience- Received, processed and organized daily shipments- Facilitated store transfer requests, phone orders, product inquiries and repairs- Picked, packed and shipped e-commerce orders for Canadian clients- Led store cycle counts, scheduled inventory and reconciliation counts. Achieved a shrink levelof less than 1% for inventory count- Answered, directed, transfered calls and conduct phone sales with exceptional level of professionalism- Aided in payment process and packing/gift wrapping of sold items- Assisted sales team in pulling different styles and sizes from stock for clients- Created basic to intricate designs on various leather products- Ordered supplies for store on weekly basis- Maintained cleanliness and organization of two stock rooms

Toronto, Ontario, Canada

- Received, processed and organized daily shipments- Maintained cleanliness and organization of 4 different stock rooms- Prepared all soft good items featured in upcoming ads- Led weekly mark-down/sale racks- Co-operated with lead visual merchandiser to ensure store visual standards are up to companypolicy standards- Lead inventory transfers, regroups and recalls- Assisted sales associates on sales floor during peak hours with exceptional professionalism

Computer Software Engineering

Business And Personal/Financial Services Marketing Operations