Inês David Email & Phone Number

Berlin, Germany

- Lead the growing and multinational Core Content team that creates B2B content marketing assets for their dedicated geo and is part of the bigger B2B Marketing team.- Collaborate closely with channel-specific content marketing managers, the leadership of MarketingOperations and Performance Marketing plus a variety of stakeholders from Design, Sales and AccountManagement.- Contribute towards lead acquisition along a co-developed content strategy and correct the course when needed.- Coach, motivate and develop a team at different career stages and employ their strengths for the biggest impact.- Identify and prioritize opportunities for growth and drive innovation.

Berlin, Germany

- Building relationships with clients and acting as a bridge between them and their technical/creative partners.- Evaluating short & medium-term needs, and ensuring accurate reporting.- Leading rollouts, country support and technical development projects for global brands in an agile way.- Strategizing and defining team KPIs and ensuring successful delivery of OKRs.- Critically reviewing project developments and implementing optimization initiatives.- Directing different projects and ensuring deliveries as per client expectations.- Established a Service Desk platform that provides 1st level support to 170+ users from 24 countries.- Rolled out 7 new websites for 3 countries in 6 months, relieving CX level pressure on global team.

Berlin, Germany

- Managed content for 4 global brands and their e-commerce websites.- Lead back-end & front-end testing and quality assurance for global websites.- Coordinated briefings and ensured successful execution as per client needs.- Curated ticketing systems and liaised with development teams and technical support teams.- Supervised translation projects for global clients and managed continuous translations across 17 websites.- Transformed a digital conference into an Augmented Reality based website in 6 languages.- Established processes for a global brand that resulted in 16 successful editorials across 21 country websites.- Lead a large-scale documentation process that allowed for streamlined onboarding of new employees

Berlin

Lisbon Area, Portugal

- Supervised national and global campaigns to promote non-profit’s objectives.- Maintained all social media platforms for the organization and oversaw distribution of content.- Assisted with press and PR activities for all national campaigns across Portugal.- Created and curated content for the Douro Vivo project and supervised the launch of its website.

Berlin

- Oversaw the remote support team, ensuring timely delivery of projects.- Curated ticketing systems and liaised with development teams and technical support teams.- Managed all the customer support channels, and supported teams across the globe.- Strategized campaigns to promote launch of new products and features for global platforms.- Supported sales teams in identifying new opportunities and in improving relations with existing customers.- Lead the creation of over 300 support articles that enabled navigation of support platforms for 700+ customers.- Organized 12 webinars on specific themes to promote supporting platforms for 700+ customers

Berlin Area, Germany

As a Customer Success manager, I focused on the client relationship. There I had to:- Guide and help customers at each stage of their journey through the platform: from onboarding, to success with initial projects, to expanding their use of Contentful.- Develop a strong knowledge of the Contentful product and share best-practices with the client;- Prepare, organize and deliver check-in calls, meetings, and regular “Business Reviews” with customers;- Work together with the product team, sharing customer feedback and ideas to improve the platform;- Identify expansion opportunities with customers and coordinated with the sales team to achieve contract growth.

Berlin Area, Germany

- Developed the SEO and affiliate marketing strategies, through various SEO/affiliate marketing tools.- Supervised the marketing calendar for the organized planning of campaigns.- Lead negotiations for contracts with B2B customers to enable mutual growth.

Berlin Area, Germany

- Developed the SEO and affiliate marketing strategies, through various SEO/affiliate marketing tools.- Lead negotiations for contracts with B2B customers to enable mutual growth.

Bachelor'S Degree, Communication And Media Studies

Bachelor'S Degree, Communication And Media Studies, Erasmus

Bachelor'S Degree, Marketing