Customer Contact Officer
Current Initial point of contact for a myriad of enquiries, working with customers in Essential Energy’s footprint as well as electrical contractors and companies working on the network. Delivering quality customer service throughout high volume network events – Lismore floods 2022, Port Macquarie floods 2021, summer storm season, and bushfires. Simultaneous usage of multiple different systems – varied usage and proficiency in Excel, Word, Outlook, Powerpoint. Working to deliver quality outcomes to fulfil customer expectations, while complying with regulator targets and safety requirements and collaborating with other departments in the company.