- Improved the running of a social media page by making sure that customers knew the offers and events occurring at the business via daily posts. - Led weekly meetings and analysed opportunities within the business to improve customer service and marketing schemes.- Created spreadsheets using Microsoft Excel for daily cash ups and weekly stock tracker.- Demonstrated a clear management style to ensure customers get served quickly and efficiently. - Ensuring that I reach the most customers by analysing the data provided by the social media metrics.- I have developed communication skills, with working in a group at university as well as working in a customer service for 7 years. Which has also helped me build confidence in teaching new team members.