Jay (Jonathon) L. Email & Phone Number

Kingston Upon Hull, Gb

United Kingdom

Jet2.com's Learning consultant.• Worked across Jet2.com to co-create a learning culture, fit for purpose and part of the broader HR ecosystem (for 15,000 colleagues and growing).• Generated reports using people data to create an industry leading employee experience offering, as part of the organisational design of Jet2.com. (EVP)• Coached senior managers and leaders to shape a superb coaching culture.• Led learning solutions with managers to empower and create leaders that will succeed.• Worked closely with HRBPs in succession planning and workforce management. • Worked closely with Early Careers & Talent Teams to ensure that a variety of learning offering was made available - and an advocate for Apprenticeships.• Utilised psychometrics as part of inhouse people development as an Insights Practitioner.• Aligned learning offering to business need and industry benchmarking.• Operated through a consultancy approach and sought existing content and partnerships, as appropriate. • Scoped learning solutions, using data to influence content (blended learning).• Ambassador for equality, diversity, inclusion and belonging EDIB, working closely across the business to shrink skills gaps and create a place to work that was accessible to everyone.

York, England, United Kingdom

LNER's People Partner for Learning and Development, including Early Careers Programmes. • Proactively planned, coordinated, delivered, recorded and evaluated learning and development initiatives for 3,000 colleagues. • Channelled a development of a culture that drove a successful engagement and completion of compliance learning.• Early careers programmes manager.• Worked closely with the Apprenticeships Quality Manager. • Management development programmes manager.•Operated as onboarding specialist, including facilitation of onboarding training.• Worked directly with the Digital Learning Specialist to support the management of the LNER Learning Management System. • Knowledge of computer-based training software/authoring tools — such as, Veyond, Articulate 360 (Storyline, Rise) & Adapt builder. • Translated briefs from internal stakeholders and created compelling learning and development material.• Reviewed, updated and enhanced existing tools and processes.• Up to date with best learning practice and innovative methods, backed by experience and accreditation.• Coached, trained, grew and supported the wider business.• Worked in collaboration, driving a high-performance culture that was aligned to LNER, working with the HRBPs.• Supported the procurement of training/learning providers.• Project managed bespoke learning and development interventions (including future leaders, apprenticeships and graduate programmes) as a campaign manager.• Experienced in project management in a complex public sector organisation.

Doncaster, England, United Kingdom

Successfully led a data-driven approach to the learning function at Amazon in Doncaster.• Drove Capability and reduced waste through Lean approaches;• Coordinated a team of Instructors;• Facilitated virtual classroom training;• Facilitated training programs such as "instructors identification program" , "Associate Experience Week program", "learning-by-doing", using skillful application of adult learning theory to ensure learning outcomes are achieved. Drew upon a wide variety of techniques to ensure engagement, knowledge transfer, skill development as well as efficient and fun learning.• Built partnerships to support our business through learning, performance and talent management. Dive in to quickly learn about learner’s goals and challenges, their work environment, how they walk (fast) and how they talk (being straightforward).• Worked as part of a team to design and deploy appropriate learning and performance solutions for leaders and associates in the Operations segment of the organisation. Used rapid design and distribution methods (virtual, classroom, blended and multi-media) that best suit audience needs and which tangibly and positively impact performance. Adapted materials created for the classroom to e-learning, mobile, and social tools.• Managed collection of, interpret and analyze business data to report conclusions and make recommendations based on findings.• Produced written reports to communicate and gain support for solutions, measurement and evaluation plans.• Selected designed and deployed appropriate mechanisms to measure learning.• Participated in or lead learning project teams. Build positive, collaborative and action-oriented partnerships among SMEs, peers, and stakeholders to scale durable learning and performance solutions across Europe.• Built deployment processes which scale as well as minimize development and deployment time for new learning or communication and which enable learners and their leaders to own development.

London Heathrow

Led a team, supporting the OnBoard crews. Adept in learning & development; leadership and management; customer service and equality, diversity, inclusion & belonging.• Adept experience in organising the time of others and self;• Leadership and development – led a local learning strategy through learning needs analyses, identified learning gaps; supported strengths and built on development areas.• Managed safeguarding and wellbeing;• Promoted a culture of diversity and inclusion through leadership and providing training;• Introduced reward competition to recognise/sustain engagement / reduce turnover;• Made quick decisions in a fast-paced environment & proven success to prioritise;• Monthly analyses of scheduling and contractual shift reviews;• Worked with trade union (Unite);• Trustworthy, operating from a place of deep thought & integrity;• Executed with morality & confidentiality;• Effective remote networking for day-to-day administration;• Direct reports;• Experienced user of Workday;• Lead, motivated, coached & empowered;• Certified Assessor & Trainer;• Passionate for exceptional customer service;• Proven ability to communicate effectively;• Emotionally Intelligent.•Lead a first-class & world-leading customer experience delivery within safety-critical role, operating through transparency, values & ethics;• Performed with a commercial compass and created magical memories for customers;• Proven Customer recovery success (inc. individually managed budget);• Inspirational role model – and attempted to get things right, first time;• Influenced great customer service through a high-performance employee engagement;•Resolved customer queries at first contact where possible. Provided an excellent and easy customer experience;• Created personalized plans, evidenced through ASMART objectives;• Conducted appraisals, & delivering useful and accountable feedback with dignity, transparency and useful insight.

London Heathrow

London Heathrow

First Class trained flight attendant with a customer-first approach. I drew strength from shared responsibility and delivering on results by working towards the same goal and sharing in this success.• Nurturing and passionate;• Customer service trainer for in-flight experience;• Passionate about people;• Problem solver;• Brand ambassador - walked the company line and mentored others to the standard. Selectively chosen & attended numerous company events to represent the airline;• First class trainer (certified).

Hull, United Kingdom

Worked across all Arcadia fashion brands at OUTFIT. Inspired my team to drive sales and increase market growth.• Being part of the whole - vital component of the in-store leadership function. Liaised & pulled together to deliver on plans through a consistent approach. Managed 9 department leaders and reported to the Sales and Operations Manager through an approachable and friendly manner; being resilient, and acted by being the face of the change I 'wanted to see'.• Operationally focussed - continually reviewed labour spend. Connected with back of house stakeholders & took part in stock audits; managed stock waste and noted waste recovery by spending time with colleagues responsible for this section. This was done by sharing their ideas on how it could have been avoided / redeployment of soiled stock. • A passion for success - drove sales in a 15,000sq.ft. multi-unit store with a £4m annual turnover. Continually shared target updates, collaborated on new approaches & ideas, drove the Arcadia credit card, updated teams on promotions, liaised with department leaders by being attentive and helpful to colleagues and customers. • Taking a customer-centric approach: encouraged colleagues to offer the 'thought that makes a smile' approach by empowering the team to be themselves as a way of creating magical memories that lasted a lifetime.

Hull, United Kingdom

Case manager at Comet's Contact Centre (3rd line) as a customer experience solutions provider. • Budget case planning• Strong relationships with Stakeholders• Patient and nurturing• Communicate with clarity and purpose• A specialist in consumer law and statuary rights in contracts,