Jay (Jonathon) L. Email & Phone Number

Kingston Upon Hull, GB

United Kingdom

• Jet2.com's Learning consultant.
• Worked across Jet2.com to co-create a learning culture, fit for purpose and part of the broader HR ecosystem (for 15,000 colleagues and growing).
• Generated reports using people data to create an industry leading employee experience offering, as part of the organisational design of Jet2.com. (EVP)
• Coached senior managers and leaders to shape a superb coaching culture.
• Led learning solutions with managers to empower and create leaders that will succeed.
• Worked closely with HRBPs in succession planning and workforce management.

York, England, United Kingdom

• LNER's People Partner for Learning and Development, including Early Careers Programmes.
• Proactively planned, coordinated, delivered, recorded and evaluated learning and development initiatives for 3,000 colleagues.
• Channelled a development of a culture that drove a successful engagement and completion of compliance learning.
• Early careers programmes manager.
• Worked closely with the Apprenticeships Quality Manager.
• Management development programmes manager.

Doncaster, England, United Kingdom

• Successfully led a data-driven approach to the learning function at Amazon in Doncaster.
• Drove Capability and reduced waste through Lean approaches;
• Coordinated a team of Instructors;
• Facilitated virtual classroom training;
• Facilitated training programs such as "instructors identification program", "Associate Experience Week program", "learning-by-doing", using skillful application of adult learning theory to ensure learning outcomes are.
• Built partnerships to support our business through learning, performance and talent management. Dive in to quickly learn about learner’s goals and challenges, their work environment, how they walk (fast) and how they.

London Heathrow

• Led a team, supporting the OnBoard crews. Adept in learning & development; leadership and management; customer service and equality, diversity, inclusion & belonging.
• Adept experience in organising the time of others and self;
• Leadership and development – led a local learning strategy through learning needs analyses, identified learning gaps; supported strengths and built on development areas.
• Managed safeguarding and wellbeing;
• Promoted a culture of diversity and inclusion through leadership and providing training;
• Introduced reward competition to recognise/sustain engagement / reduce turnover;

London Heathrow

London Heathrow

• First Class trained flight attendant with a customer-first approach. I drew strength from shared responsibility and delivering on results by working towards the same goal and sharing in this success.
• Nurturing and passionate;
• Customer service trainer for in-flight experience;
• Passionate about people;
• Problem solver;
• Brand ambassador - walked the company line and mentored others to the standard. Selectively chosen & attended numerous company events to represent the airline;

Hull, United Kingdom

• Worked across all Arcadia fashion brands at OUTFIT. Inspired my team to drive sales and increase market growth.
• Being part of the whole - vital component of the in-store leadership function. Liaised & pulled together to deliver on plans through a consistent approach. Managed 9 department leaders and reported to the Sales and.
• Operationally focussed - continually reviewed labour spend. Connected with back of house stakeholders & took part in stock audits; managed stock waste and noted waste recovery by spending time with colleagues.
• A passion for success - drove sales in a 15,000sq.ft. multi-unit store with a £4m annual turnover. Continually shared target updates, collaborated on new approaches & ideas, drove the Arcadia credit card, updated teams.
• Taking a customer-centric approach: encouraged colleagues to offer the 'thought that makes a smile' approach by empowering the team to be themselves as a way of creating magical memories that lasted a lifetime.

Hull, United Kingdom

• Case manager at Comet's Contact Centre (3rd line) as a customer experience solutions provider.
• Budget case planning
• Strong relationships with Stakeholders
• Patient and nurturing
• Communicate with clarity and purpose
• A specialist in consumer law and statuary rights in contracts,