Imogene Meyer Email & Phone Number

United Kingdom

Abi partners with healthcare innovators worldwide to deliver on-demand access to healthcare professionals empowered by cutting-edge AI. With a Next-Generation Virtual Care platform, they deliver solutions to insurers, pharmaceuticals, and digital health providers in over 40+ countries.• Develop and lead project plans for new client onboarding and service enhancements.• Facilitate discussions with clients to understand their needs and recommend solutions.• Gather requirements and support the design team with refining the UX journey.• Lead regular client performance reviews and develop and execute improvement plans.• Contribute and refine documentation, systems, and processes to onboard new clients.• Build strong relationships with client stakeholders at all levels.• Expand commercial relationships with existing clients.• Track and analyse KPIs and intervene as necessary to ensure improvements.• Work closely with Technical and Medical colleagues to drive service improvements and develop custom client solutions.• Improve internal project delivery processes. • Support the implementation of internal projects to enhance the operational efficiency of the Product team's delivery.• Collaborate with Senior management to improve the scalability of delivery within the business from a Project/Product point of view.• Product Management of the HCP App used by Health Care Professionals in 40+ countries

United Kingdom

Kyocera Document Solutions UK specialises in document management solutions, offering hardware and multifunction devices, alongside software and services.Led consulting engagements for customers undergoing a significant IT transformation initiative. • Facilitating workshops to foster collaboration and align diverse stakeholder perspectives.• Applying problem-solving skills with a generalist approach to address complex challenges.• Leading and managing the project lifecycle to deliver successful and impactful solutions.• Conducting root cause analysis and translating user needs into practical and tailored solutions.• Producing comprehensive documentation to ensure clarity and stakeholder engagement at all levels.• Crafting efficient service delivery processes through optimization and continuous improvement.• Defining operational frameworks to support the client's transformation goals.Highlights:• Collaborating on transformation projects for a pharmaceutical client, ensuring successful delivery and alignment with their goals.• Facilitated stakeholder engagement, fostered collaboration, and translated user needs into actionable solutions.• Led and managed projects across various phases, demonstrating strong project management capabilities.• Demonstrated versatility by assuming diverse roles like Project Manager, Business Analyst, and Operational Excellence Lead.Additional Skills:• Stakeholder Management: Effectively managed relationships with internal and external stakeholders at all levels.• Process Optimization: Demonstrated ability to analyze and improve service delivery processes for efficiency.• Change Management: Led clients through transformation efforts by helping them understand their current state and develop a roadmap for improvement.Clients: experience working with clients across diverse industries, including pharmaceuticals, IT, retail, logistics, ICT, Marketing agencies and education.

Poole, England, United Kingdom

Lush Digital is the tech division of the cosmetics brand Lush Cosmetics.Led the strategic turnaround of a financially challenged Point of Sale (POS) system, facing a deficit exceeding £1 million.• Developed and implemented a comprehensive project plan to reverse the deficit, ensuring fiscal responsibility and sustainable financial health for the product.• Secured crucial funding through successful investment pitches, enabling development and enhancement of the POS system.• Prioritized initiatives, aligning them with business objectives and efficiently addressing financial shortfalls.• Established robust project and process frameworks to govern change management and ensure smooth execution of the turnaround strategy.• Managed cross-functional teams effectively, fostering collaboration and synergy across departments to achieve financial goals.• Provided leadership in team management, recruitment, and mentoring, cultivating a positive and results-oriented work environment.• Demonstrated strong budget management skills by overseeing the product's P&L and ensuring financial objectives were met.• Continuously monitored and analyzed product performance, making informed trade-off decisions when necessary.Highlights:Secured funding through effective investment pitches.Implemented robust project and process frameworks for project execution.Provided leadership and fostered collaboration within cross-functional teams.

Bournemouth, England, United Kingdom

Vitality is a health and life insurance company in the UK known for its unique approach to insurance by using technology.• Business Requirements gathering.• Understand business needs to help work towards a solution for challenges.• Review process and software that can assist in enhancing or implementing a process.• Bridging the Gap between Business and IT.• Organizing and conducting workshops.• Documenting and managing risk realisation in projects.• Impact assessments of potential solutions or process changes.• Process improvement and enhancements.• Continuous improvement workshops.• Training design.• Presentation of solutions and business requirements.• Overseeing the implementation of approved process improvements.• Working with Architects, Engineers, Developers, and Test Leads to deliver solutions.• Project Management cover

Bournemouth, United Kingdom

Successfully managed relocating a key team from South Africa to the UK. This involved:• Developing a new team structure to optimize performance and efficiency.• Designing and implementing innovative training programs to upskill the team and foster cohesion.• Leading the entire recruitment process to secure the best talent for the team's success in the UK.• Proactively addressing cultural integration challenges by implementing strategies to create a collaborative and inclusive work environment.Project Management Highlights:• Managed a complex cross-border team relocation project, ensuring a smooth transition and minimal disruption.• Developed and implemented training programs, fostering skill development and team cohesion.• Led the entire recruitment process, securing skilled individuals for the new team structure.• Implemented strategies to address cultural integration challenges and create a positive work •environment.Additional Skills:• Operations Management: Led a team of 12 and managed £200 million in commission allocation.• Performance Coaching: Supported staff wellbeing and drove team results.• Requirements Elicitation, Stakeholder Management, Data Analysis, Quality Assurance: Possess strong project management skills and experience in various project phases.• Testing, Process Improvement, Risk Management: Proven ability to manage project lifecycle aspects from testing to risk mitigation.• Budget Management, Bonus Calculation, Salary Reviews: Demonstrated financial management skills relevant to project budgeting and resource allocation.

Sandton, Gauteng

• Project co-ordination and analysis.• Liaising with business owners & stakeholders.• Co-ordination of training and training material • Maintenance of working documents & • UAT and Regression testing for the Broker Management system.• Team Leader of a 5-man team • Quality assurance of staff• Incentive & remuneration calculations• Coaching and performance management • Productivity and efficiency initiatives • Assist Forensics investigations with regards to Fraud within Sales Channels• Managing perception scores and TAT during transition phases.• Procurement for the division.

Gauteng

Pretoria, Gaurteng

Lean Six Sigma Green Belt, 73.6%

Microsoft Azure Fundamentals

Prince 2 Project Management, Passed

Prince 2 Foundation & Practitioner

Scrum Master, Pass

A training program designed to teach individuals how to effectively manage and facilitate the Scrum framework in an agile project.

Diploma In Business Anlysis (Iiba Accredited), Pass

Activities and Societies: The Diploma (IIBA Programme Number: E024-001 ) endorsed course by the International Institute of Business.

Diploma In Psychology, 87%

Lean Six Sigma Yellow Belt, Process Engineering, 88% Exam Grade

Business Administration, Management And Operations

Matric / Gcse, 12

Activities and Societies: Academic Dux Excellence StudentMatric