Responded to queries and complaints. Experience dealing with challenging customer service encounters. Developed conflict resolution skills and resilience.

Designed a new cross – affiliate induction programme. Assisted with recruitment processes including CV screening, running the intern assessment day, and interviewing internship candidates. Supported the HR team with administrative tasks including maintaining and updating training records and creating training resources. Organised and scheduled training courses for stakeholders across the world. Developed time management, organisational, written communication, confidentiality, and technical HR skills.