Imogen Van Dyk Email & Phone Number

Cape Town, Wc, Za

Durbanville, Western Cape, South Africa

Training and Equipping

Mv Doulos Hope

• Managed daily income and expenditure for the Doulos Hope ship’s Bookfair and Hope Café, ensuring accurate financial tracking and reporting.• Facilitated financial transactions between suppliers, departments, 20 crew, and 80 staff members, ensuring smooth operations and timely payments.• Led a team of finance staff, provided training to new team members, and ensured adherence to best practices in financial operations.• Spearheaded the digitalisation and automation of routine financial processes, improving efficiency and reducing manual errors in daily, weekly, and monthly tasks.• Managed cash flow across multiple international currencies (up to four currencies), handling daily exchanges and reconciling amounts valued at 2,000+ Euros each day.• Oversaw daily team scheduling to ensure smooth operational flow and optimized resource allocation.• Utilized MS Outlook, Excel, Planner, Teams, EPOS, and OrderWise to streamline financial and operational tasks.

Mv Logos Hope

• Managed daily income and expenditure for Logos Hope’s Bookfair and International Café.• Facilitated financial transactions across multiple departments, suppliers, and between 50 crew and 300 staff members.• Handled daily cash flows of over 4,000 Euros, working with multiple international currencies and frequent exchange management.• Trained and onboarded new team members, ensuring seamless integration into daily operations.• Utilized MS Outlook, Excel, Planner, Teams, EPOS, and OrderWise to streamline financial processes and reporting.

Mv Logos Hope

• Co-Managed HR matters for 300+ staff across 65+ cultures, ensuring effective staff discipline and conflict resolution.• Coordinated staff placement, vacancy management, and manning forecasts for all departments.• Administered leave management and handled cabin allocations for all crew members, optimizing staff logistics.• Served as the liaison between local representatives and the Director, ensuring clear communication and alignment on HR needs.• Provided ongoing counselling, coaching, and mentoring to staff, supporting their personal and professional development.• Co-led personnel administration and onboarding processes, ensuring smooth integration of new team members.• Promoted and upheld personnel policies to foster a positive work environment and encourage growth in staff character and performance.• Utilized MS Outlook, Excel, and Adonis to manage staff records, schedules, and HR reporting.

City Of Cape Town, Western Cape, South Africa

• Managed international staff contracting, recruitment, and onboarding, ensuring compliance with business standards and local regulations.• Administered compensation, payroll, and timesheet processing for 30+ staff members, ensuring accuracy and timeliness.• Oversaw staff discipline and leave management, resolving personnel issues and maintaining operational efficiency.• Conducted business administration and asset management, ensuring proper documentation and asset tracking.• Coordinated weekly updates with the Managing Director, providing insights on HR, staffing, and business operations.• Ensured all staff records were maintained to company standards, supporting effective HR processes and compliance.• Conducted market research to inform strategic decision-making and business growth.• Utilized MS Outlook, Excel, Word, Teams, Zoom, MeisterTask, and Sage VIP ESS for day-to-day operations and reporting.

City Of Cape Town, Western Cape, South Africa

D'Aria Guest Cottages• Managed reservations and room division for 12 cottages (24 rooms), ensuring smooth operations and guest satisfaction.• Supervised a team of three staff members, overseeing daily tasks, staff performance, and ensuring high service standards.• Handled problem-solving and crisis management, addressing guest issues and operational challenges efficiently.• Served as front office receptionist and cashier, managing guest check-ins, payments, and inquiries.• Acted as hostess and managed guest relations, providing exceptional service and fostering positive experiences.• Managed office administration, including booking confirmations, invoicing, and other day-to-day operations.• Worked with MS Word, Semper, and various online booking platforms to streamline reservations and manage guest data.• Contributed to the property being recognized as the Best Establishment of Northern Suburbs and receiving Best Price and People's Choice awards.

City Of Cape Town, Western Cape, South Africa

• Managed accounts for 40+ clients, ensuring timely invoicing, accurate billing, and effective debt collection.• Oversaw weekly cash flow management, ensuring financial stability and operational efficiency.• Led business administration and data migration projects, streamlining processes and enhancing data accuracy.• Implemented and managed an automated invoicing system, achieving 100% accuracy in account updates.• Increased company revenue by adjusting service and product pricing, maximizing profitability.• Reduced operational costs by identifying and eliminating unnecessary licenses and contracts.• Worked with CRM, MeisterTask, Google Docs, and Xero to manage workflows, financial data, and client interactions.

Stellenbosch, Western Cape, South Africa

• Assisted in the procurement and daily dispatch of 15,000 to 30,000 products, ensuring timely and accurate delivery.• Identified at-risk customers with payment or collection issues, alerting top management for timely action.• Conducted SWOT analysis to identify operational strengths, weaknesses, opportunities, and threats, supporting strategic decision-making.• Captured detailed data to track inventory, sales, and operational efficiency.• Managed front office operations, ensuring smooth communication and coordination between staff and clients.• Cultivated strong staff and client relationships, enhancing service delivery and client satisfaction.• Utilized MS Outlook and MS Access for data management, reporting, and communication.

City Of Cape Town, Western Cape, South Africa

• Managed invoicing and billing for all patients, ensuring accurate records and timely payments.• Handled debt collection, following up on outstanding payments and resolving billing discrepancies.• Liaised with medical aid companies to verify coverage, process claims, and resolve payment issues.• Performed receptionist duties, including answering calls, scheduling appointments, and managing patient inquiries.• Digitalized work materials and resources, improving efficiency and organization of office operations.• Delivered excellent client services, maintaining a professional and welcoming environment for patients.• Utilized MS Outlook, MS Excel and Panacea for managing patient data, billing, and administrative tasks.

Bachelor Of Commerce - Bcom Honours, Economics, Honours

Thesis: South African exports and its significance to economic growth. Thesis: The Solvency of the South African Banking sector. (passed.

Bachelor Of Commerce - Bcom, Business Management, Degree

Bachelor Of Arts - Ba, International Relations And Diplomacy, First Year

Certificate, Christian Counseling

Deep Emotional Therapy / Advanced Deep Emotional Therapy / Marriage Counseling / Children Counseling / HIV/Aids Counseling.

National Senior Certificate, Matriculated

Activities and Societies: Athletics / Mountain cycling / Chess / Voortrekkers / First Aid. 100% school attendance (5 years).

Certificates

Activities and Societies: Top 3 user globally within the organization.Coaching and Mentoring levels I,II & III / People care levels I & II.