• Lead a group of skilled professionals to deliver mission-critical Digital Transformation solutions across ServiceNow (across all modules) Middleware & Integration (including MuleSoft, BizTalk, Apigee, IBM IIB and ACE, and other integration platforms), DevOps & Automation, and IBM Mainframes.• Own Sales GTM strategy for products and solutions that solve major IT challenges for organizations. • Present SOWs that align with project deliverables across Managed Services, Professional Services, and other T&M engagements. Walk through proposals, customize based on feedback and align with customer expectations on service delivery, term, engagement model, and pricing. • Work closely with mid to large size organizations’ C-suite to identify opportunities for improvement across the entire IT infrastructure (including critical business applications, applications management, system administration, desktop engineering, platform capabilities, etc.) and deliver scalable and innovative solutions to solve challenges and ultimately increase ROI and enhance time to market. • Lead by example with an entrepreneurial mindset and present realistic implementation and project delivery strategy. • Stay on top of emerging trends in digital transformation strategies and challenges faced by CIOs, CTOs, CDOs, among other Technology executives.

• Led workflow leads for proactive outreach, diagnostic webinars, how-to solution videos, knowledge base, and solution design.• Crushed sales quota on upsell and cross-sell initiatives across various product lines under Market Intelligence; achieving double-digit SQLs and over $4 million in net new business each year. • Drove indirect revenue growth by producing over 50 solution-specific webinars, delivering high engagement scores, and proactively reaching out to customers and prospects to unlock transformation value.• Delivered 98%+ positive customer experience: resulting in higher retention of customers and revenue generation.• Created onboarding journey plan for new hires used for onboarding 100+ employees.• Collaborated on 20+ service models for buy-side and sell-side banking, insurance, real estate, academia, and enabled the team to enhance their business, technical, and functional skills.• Equipped the team to write over 300 use-case specific technical help articles in Salesforce and ServiceNow on incident management, product usability, and use-case-driven problems.• Trained and mentored 30+ interns and team members on solution offerings, customer relationship management, and building advanced product knowledge.

• Led the QA testing for various projects and platforms in Visual Board; effectively leading the backlog, communicating sprint release plans, and user stories, and leading the team to the delivery of over 50 successful releases • Delivered 99.6% CSAT score and above target department-level NPS scores• Managed 1,000+ product testing hours and identified customer problems to align with the product roadmap across business, functional, and technical aspects• Oversee the delivery of Enterprise Applications including Software Solutions and migrations to automate and reduce the complexity of Applications• Presented 30 product and solution webinars and hosted over 20 technology enablement sessions for IT and Commercial teams• Built and managed 200+ SQL queries and object views to build data pipelines, analyze key trends for making informed decisions• Revamped 15+ product and solution-specific courses to highlight significant upgrades in the product and evolving customer needs• Successfully built 20 go-to-market campaigns for unlocking product value