Senior relationship officer giving expert financial advice in Personal loan business loan and mortgages

ADIB BANK Dubai (Nov’14 to DEC 2021) Responsibilities: Follow up and collect on all overdue, delinquent (over credit limit cards) customers Meets Targets set on flow and delinquency rates. Identify un-contactable/skip customers and redirect these for field visits Send out confirmation letters to employers to confirm employment status and establish contact with the customer  Send collection standard letters /SMS/Emails to un-contactable customers  Prepare daily / weekly progress report (daily performance tracker)  Review collection MIS to measure own effectiveness, productivity & efficiency  Provide Manager with feedback on: Market Information Acceptance criteria any other important information which will help streamlines the process & reduces credit risk  Adherence to queuing strategy  Undertake any other duties as required by the division from time to time