Imran Ahmad Email and Phone Number

Store Manager at Costa Coffee-Alghanim | Passionate about delivering exceptional coffee & Customer experiences and leading high-performing teamsAt Costa Coffee, I am responsible for overseeing the day-to-day operations of the store, ensuring exceptional service and maintaining the highest standards of product quality. I collaborate closely with my team to lead, motivate, and inspire them to consistently deliver exceptional customer experiences.My key responsibilities include:1. Team Leadership: I prioritize building a strong and cohesive team by providing guidance, training, and support to each team member. I foster a positive work culture that encourages growth, creativity, and collaboration.2. Customer Satisfaction: I am committed to creating an outstanding customer experience by ensuring the highest levels of service, product knowledge, and cleanliness in the store. I actively seek customer feedback and constantly strive to exceed their expectations.3. Operations Management: I oversee all aspects of store operations, including inventory management, stock control, cash handling, and adherence to health and safety regulations. I utilize my strong organizational and problem-solving skills to ensure smooth operations and meet business objectives.4. Sales & Performance: I drive sales and maximize store performance by analyzing sales figures, setting targets, and implementing effective strategies to achieve and exceed target. I continuously monitor key performance indicators and adjust plans accordingly.Customer satisfaction is at the heart of our operations. I am committed to creating memorable moments for every customer, ensuring they receive the perfect cup of coffee and a positive experience.I actively seek customer feedback, valuing their opinions and using them to continuously improvements.By staying up-to-date with current industry trends and understanding customer preferences, I ensure that our offerings are always in line with their expectations.

KEY RESULT AREAS • Imparting training to new hires to comply with the restaurant standards. • Creating staff schedules to ensure appropriate staffing.• Pursuing food, supplies, and equipment stock levels, forecasting needs, and overseeing ordering as necessary.• Monitoring the Labor Cost, increased Sales, and trained the floor team• Taking care of ownership of budgets and cost control methods to minimize expenses.• Actively addressing customer needs, comments, and complaints.• Adhering to and enforcing employee compliance with health, safety, and sanitation standards.• Ensuring all employees are working within outlined operating standards.

KEY RESULT AREAS• Supervised efficient working of departments and assigned shifts, administered pre-meal meetings and rectified all staff services.• Administered training program and prepared schedule, and handled inventory effectively.• Monitored and managed guest complaints, ensure satisfaction and administer efficient follow up for same to receive feedback.• Performed regular food and beverage preparation and presentation inspection and maintained inventory to enhance sales.• Maintained and ensured compliance with established food quality and standards.• Managed workload, ensured working of restaurant activities, and maintained excellent standards to meet operational expectations.• Steered with the accountability of arranging well-on meetings and events in a banquet for MNC companies.• Sustained proper sanitation and hygiene standards in the kitchen and maintained effective store presentation.• Coordinated with the team to meet sales targets, ensure customer satisfaction and follow company procedures to increase productivity.• Accountable for all the bookings, service quality, and Guest relations from check-in to Check out, ensuring they are getting highly satisfactory service in every aspect and working on bringing service on zero complaints.• Handled everything from all the inventories to cleaning tasks on all floors.

KEY RESULT AREAS• Managed all the responsibilities of cash management, FIFO, Spot check Inventory, Expiration, Arrangement, and reporting to Senior Manager for all the points throughout the shift and ensuring the guest satisfaction was perfectly implemented on the floor.• Assigned team members with tasks to be completed each shift• Setting performance metrics for team members and working with team members to ensure all metrics are met• Properly resolved problems and troubleshot issues as they arose without the direction of management• Managed multiple projects as well as staff members• Reported to the assistant or general manager and met with management to review goals and metrics• Maintained a work environment that meets a company, state, and federal safety and employment guidelines