Dedicated Customer Service Professional with more than 9 years of customer service experience and recognized success in driving Customer Excellence through continuous improvement in the quality of assisting the customers. Consistently driving and successfully achieving the business goals which would result in making the skill set more efficient and profitable. Keeping employee satisfaction at heart and helping to build professionals from individuals.• Ability to drive and display a continuous improvement in Customer Satisfaction, by improving the quality of the first line staff with regular monitoring and effective coaching to help them enhance their skills by providing a wonderful experience while assisting customers on a call.• Demonstrated ability to motivate staff to maximum productivity through the most effective uses of manpower and available resources. Keeping the business goals at priority and be responsible for achieving it under any given circumstances. • Experienced in piloting new process launch and thereby delivering as per the business expectations.• Ability to control attrition and help built careers of the directly reporting employees. Coach them on the basis of SWOT analysis and help them become an asset for the organization.