Imran Aziz Email and Phone Number

Results-driven management executive with 30+ years experience in training, development, project management, Customer Care Operations / Call Centre Management and Service Quality.Skilled in launching of Contact Centre(s) and in analyzing existing operations and implementing the strategies, processes and technologies to improve productivity and efficiency. Expert in facilitating changes in a workforce to support organizational operating, financial and quality objectives. Strong management, cross-company strategic project management, information technology, human resources and benchmarking experience.Expertise in: Customer Relations  Team-building /Staff Training / Development Policy Procedure Development  Business Systems Implementation Productivity / Process Improvement  Strategic Planning/Budgeting Retention & Service Quality  Launch of call centre System Testing  Product DevelopmentAchievements: Nationwide connectivity to a centralized Call Centre, through UAN. First time ever a call centre to be connected through UAN. Developed, Implemented and Integrated bilingual IVR.  Launched two products countrywide: MoneyGram International Remittance Service & ANMOL Deposit Certificates  Designed and Implemented the Utility Bill Payment Procedures CTI Implementation & Integration Call Centre cut over with zero down timeP.S. Inbox me for detailed CV