Responsibilities: Cross functional domain resource with key contributor in multiple projects & activities. E2E Architecture understanding with the project team & Program deliverables. Quarterly review of the technology, future roadmap updates & details of the decom. applications. Instrumental in the applications interface development along with middleware teams. Optimization & monitoring of critical software license renewal with all BG’s. Optimizing the Oracle SQL DB servers for the GFS level applications for cost saving. Service cost review, cleanup of the sunset applications with complete technical decommissioning. Azure security vulnerability scan fixes against recommendations for cross functional application teams. knowledge of IT architectures, procedures, methods, security topics, cost, performance, reliability and operational efficiency. Key Participant in the project development discussions, daily project stand-up, Interface development related discussions, demo reviews. Instrumental in SAP P20 development & release process cycle, along with NDPd for APJ & LAT users. Evaluating the NOKIA EE landscape from the fALU legacy tools with P10 ERP Integration processes.Work Done: Successful license optimization of AutoCAD license renewal & cost saving. Achieved 50% reduction in the AutoCAD license renewal headcount (with approx. 0.25 M Euro saving) in P08 2023. Effectively run the Service cost review along with management & achieved 0.35 M Euro saving in 2021. Lead group owner for the resource management UAT’s of OneRM+ Drop1 & Drop2 projects in 2020 - 2021. Self-driven ability to work in a dynamic and flexible environment with virtual teams in remote environment. Successfully managed fALU equipment engineering SAM apps related projects. Successfully ramp down couple of fALU legacy applications under the different Ramp down projects for NAM EE assessment project etc.

 Translate high-level strategy & product requirements with end users (Business) to gain insight into product & define the business requirement use cases. Creating & maintain requirements in JIRA for product features,business epics, user stories into system level stories. Concluding on story points, own the Product Backlog and Prioritizing User Stories in JIRA for the respective development sprint. Good functional knowledge of Microsoft Dynamics 365 PSA, SaaS platform, Cloud API, Power BI, Azure DB. Working with service integrator's business analysts & developers to conclude the define phase & then discussions on the design documents for the respective user stories. Convey the vision and goal to development team at the beginning of every release in sprint development kick-off sessions. Key Participant in the sprint planning discussions, daily stand up, Scrum, backlog grooming, Interface development related discussions, reviews (demo) and retrospective meetings, discussions related to PoC (proof of concept) from Service integrator to Business. Successfully runs the complex functionality review sessions (Demo's) along with Business. Instrumental in the E2E Project FUT, SIT, UAT & Go live processes for Microsoft Dynamics 365 platform. Thorough system testing & defect creation (P1-P4) & revalidation via Micro Focus ALM (HPQC ALM Previously).  Driving & supporting the UT (Usability Testing) & UAT (User acceptance testing) users & further defects validations.

 Maintaining MyERM master data (Competences: Tech. / Non-Tech., Job Profiles etc.) & Provides Tier 3 level support to the regional Key Users on nominated concept (Competence Mang & Demand Planning)area questions and issues. Acts as a catalyst for testing & sign off bug fixes for open P1 / P2 tickets/provided workaround sol. by the IT Team. Performing Concept Owner Testing for the Competence Management module in different project releases. Contribute to new demand validation (functional/benefit) and give inputs to Concept Area Owners. Providing support in trainings and communications to regional Key users & End users. Identify issues from the End users & takes up further with IT team to make module more user friendly. Regular meeting’s & close follow-up with respective owners to reduce the open issues. Providing status reports/feedback on open tickets for greater visibility to all the stakeholders. Reviewing overall performance reports for better monitoring of KPI’s. Strong & Proactive monitoring to take actions on the existing & new requirement from End Users. Identifying & solving the root causes of problems to avoid their repetition. Aligning with all Market, BU & Ops member’s w.r.t MyERM requirements for Competence Management module. Build strong relationship within the team & other functions for smooth operations. By following Kaizen approach–PDCA / PDSA successfully able to get resolved many old long pending P1/P2 IT tickets/Issues for CM module in Q4 2013. Instrumental in streamlining the workflow & bring in better visibility to all the stakeholders for CM Module from the complex IT issues to have a better End User satisfaction with proper timelines in 2014.

Responsibilities: SPOC (Single Point of Contact) for Middle East Central Region. SPOC for MEA Region FU2 cases in coordination with FRC Dubai, RLC Netherlands & Regions (ME & Africa). Running overall performance reports of our KPI’s for better understanding. Ensuring agreed service levels and delivery accuracy for our customers as per SLA. Weekly calls with Customers, Regional Heads, GDC, RLC, FRC Managers to resolve pending issues. Give training & consultation to SC (Service Contract) team by explaining the process flow to increase productivity. Providing support in trainings and communications to regional Key users & End users. Instrumental in streamlining workflow for few complex African countries (South Africa, Nigeria, Senegal, Zambia etc) to enhance the customer satisfaction in 2010-11. Work Done: Got recognized for successful completion of Hajj Project (SA) in Oct 2012 by following the Lean Approach. Got recognized for Continuous reduction of ME & Africa Region’s FU2 with cash award of € 150 in April 2011. Successfully completed a Project of “Unit wise export shelf within Target limit” with the Six Sigma approaches (Using techniques like Project Charter (ARMI), DMAIC, FMEA, Ishikawa diagram, why why Analysis, Control Impact Matrix, Improvement & Action Plan) showing the improvement & control of the Export shelf figures in 2011. By following Kaizen approach successfully reduced over 80% Faulty unknown (FU2) cases on special project @ RLC, Netherlands in Sept 2010. Reduced over 70% open orders for Telkom (major customer in South Africa) in 2010.

 Material purchase volume more than $10 M PA. Handled more than 10 global Vendors at the same time. Ensuring materials availability by synchronizing project requirements and inventory control. Sourcing and Procuring RF, Consumable, Proprietary items & other Telecom VSAT equipment’s globally. Virtual & F2F negotiations with all the available local & foreign suppliers to increase the competition to reduce cost. Deeply involved in improving sourcing, Procurement, maintain + documentation, filing & record keeping system. Awarding contract & timely communicating the details of purchase order & terms of contract to supplier. F2F Negotiations with freight forwarders, CHA etc to get best in class services at lowest prices. Comparison of suppliers based on the quality of product, cost, lead time, terms of payment/Incoterms, warranty, SPQ & MOQ. Floating RFQ’s & short listing the L1 & L2 bids to close the requirements. Liquidated excess / slow / non-moving inventory by following ABC Analysis & regular reviews of minimum inventory level & requirements in 2008-2009. Successfully reduced over 95% demurrage cost in the air import shipments custom clearance by following the continuous improvement Process (Kaizen –PDCA / PDSA approach) in 2008-2009. Achieved cost reduction by planning clubbed shipments & WPC license applications in 2008-2009.

 Sourcing and procuring electronic components globally. Ensuring materials availability as per shortage list and present inventory level. Credited for new vendor development of PCB Manufacturer for cost optimization. Reduced the PR to PO conversion rate within 7 days for consecutive 3 months (Teamwork) in 2007. Releasing purchase orders on vendors based on purchase requisition generated by MRP system. Firming up long price contracts with suppliers at company's VPA (vendor price agreement) with vendor consolidation and working on cost reduction activities in the modules. Successfully reduced 70% cost in optical transceivers used in different SDH modules by alternate sourcing. Successful inventory optimisation following the ABC Analysis.