• Ensure operational and system supports to BPD User and related Stakeholder (ERP, e-Tender, Marketplace, BPMS, DMS, Procurement Portal)• Guide users in the systems, improve usability and knowhow, resolve operational issues arise in system• Identify Bug in system, analyze issue and escalate to Vendor support helpdesk for resolution• Coordinate support scrums with vendor & relevant stakeholder and ensure all support issue resolution within SLA• Communicate with vendors, provide necessary knowledge sharing and supporting • Lead User Acceptance Test (UAT) for system/Process/CR Implementation at ERP, BPMS & Marketplace, and ensure successful deployment• Define UAT plan, analyze solution scope, check UAT environment readiness to ensure successful UAT execution• Ensure logistics, guide test case preparation and secure supporting materials for process owner and end user• Coordinate and conduct UAT, prepare feedback list and UAT outcome and distribute to Vendor and Management• Check live system as per release note after post deployment and sign-off UAT • Ensure data consistency and accuracy in all systems through data reconciliation• Prepare half-yearly & Yearly KPI and operational reports for BPD.• Marge and analyze data through different tools & techniques and visualize it in presentation manner• Design report templates for development in systems• Manage the Digital Archiving Software through ensuring resources and manage contract renewal, bill processing and proper vendor collaboration

- Designing user interface, dashboard, and report formats - Conducting UAT, Piloting, and implementation of many modules- Coordinate SRS (Software Requirements Specification) finalization- Provide training to the end-user regarding the system.- Enabling business process reengineering and coordinating change management involving ‘ Business Process Owners’ as well as ‘Top Management- Evaluating the current processes, finding the areas to improve, and recommending optimum solutions or changes to the current e-audit system also define the scope for the continuous improvement of the new version.- Effectively communicating the change requirements (CR) and feedback to the system vendor.- Providing all relevant data support and operation control as per department needed.

- Ensure the Data backup, and checked the network access, and password policy.- Prepare the yearly budget for the IT Equipment.- Provide Technical Training Head office and Divisional office staff.- Installation and configuration of Computer,- Provide support service of Desktop, LAN, Scanner, Printers.- Repairing of Computers, Printers, Scanners. Various types of Application Software installation and maintenance.- Implementing support for e-mail, anti-virus & internet- Internal audit software support (problem identification and solution)- Prepare Monthly Target and Achievement reports using MS Excel.