This role focuses on overseeing service delivery, leading the IT team, managing vendors, implementing ITIL processes, and aligning IT with business goals. I am responsible for strategic planning, budget management, risk mitigation, project delivery, and ensuring high user satisfaction while driving innovation and compliance within the IT infrastructure.

This role focused on incident response, providing Level 2 user and network support, and managing Active Directory, firewall, VPN, and endpoint security systems. Responsibilities include managing O365 licenses, PBX/IP phones, Vcenter/VMs, and Backups. Additional duties included automating operations, conducting system documentation, performing requirement analysis, planning and executing projects, upgrading infrastructure, and training teams on various technologies.

The role involved providing first-level IT support, managing ticketing systems, and handling user requests for IT assets. Responsibilities include troubleshooting networking and hardware issues, managing remote work solutions, installing and maintaining dealership and vehicle management software, implementing updates and patches, and training users on relevant software.

The role involved incident response, root cause analysis, and troubleshooting of hardware, software, and network systems. Responsibilities include managing printers, ensuring system and network performance, administrating security, backup, storage, and database analytics, as well as developing and modifying reporting processes.