Mohammed Imran Email & Phone Number

Albany, Auckland, New Zealand

Delivery Lead for the Australian Prudential Regulation Authority (APRA) programme responsible for the implementation of ServiceNow - Service Mapping (ITOM) to gain visibility into the configuration items that made up business services. These service maps used traffic‑based discovery and infrastructure information in the ServiceNow Configuration Management Database (CMDB) to show the mix and relationship of applications, IT components, and cloud services. The scope of work required critical Technical and Application services mapped for May and July milestone (106 services), with the remaining 400 plus services now mapped as an in-house delivery, that I assisted to roadmap.

Auckland

Managed project lifecycle, with emphasis on budget, schedule, scope, quality and risk; Evaluated current or future business needs and priorities by negotiating directly with business owners and executive sponsors; Promoted change across the business; Procured vendors or consultants for project needs.Key projects led and delivered during this period: Digital Transformation, allocation configuration, deployment and integration using SDLC, infrastructure & facilities upgrades.Products: ServiceNow, Labware, Synergi Health and Safety solution, Office 365, OneDrive, Exchange Online, SAP (RE-FX - Real Estate), SAP Security, Business Objects, Biztalk integration, Snaphire, ESRI ARC GIS, Azure, Projectwise, Sharepoint, Interactive intelligence (CIC), Mitel, Cisco, IPFX, IT infrastructure

Seconded to Auckland Super City Project to lead and deliver integration, consolidation and optimisation of IT services across various council organisations merging with Watercare. One of the larger project streams in the programme that received special recognition on closeout.Key projects delivered: led setup and launch of new Customer Centre, consolidated and integrated systems including SCADA, applications, IT infrastructure and facilities between the various councils.

Reporting to CIO; Executed all aspects of service, operational management and delivery of technology projects; 12 direct reports comprising Service Desk, Desktop Support & Application Analysts, Network Engineers, DBA's.

Business optimisation – Developed and delivered service management initiatives that provided process efficiencies and enhanced customer outcomes. 3-month contract.

Graduate Diploma In Business (Information Technology), Management Information Systems, General

Nzim Diploma In Project Management, Project Management

Education record