Imran Sayed Email & Phone Number

Designed and delivered comprehensive training programs for over 3,000 Delivery and Station Support Associates using blended methods.Coordinated technical, analytical, and professional development training for seamless new hire integration.Facilitated product and process training via classroom, virtual, and web-based environments with subject matter expert involvement.Led core station workflow training using webinars, classroom sessions, and virtual huddles for effective… Show more Designed and delivered comprehensive training programs for over 3,000 Delivery and Station Support Associates using blended methods.Coordinated technical, analytical, and professional development training for seamless new hire integration.Facilitated product and process training via classroom, virtual, and web-based environments with subject matter expert involvement.Led core station workflow training using webinars, classroom sessions, and virtual huddles for effective learning.Managed training program administration, including needs assessment, scheduling, and evaluation of effectiveness.Conducted post-training follow-ups to ensure knowledge retention and practical application.Developed and maintained training calendars, project schedules, and compliance documentation for internal and external audits. Show less

Supervised multiple delivery stations, managing operations of 20,000+ orders during peak periods.Led 250+ Delivery Associates, enhancing operational efficiency through training and performance evaluations.Ensured compliance with regulatory standards, efficient route planning, and high customer service levels.Collaborated with business clients for tailored training and monitored employee performance, contributing to onboarding and retention.Spearheaded process improvements and… Show more Supervised multiple delivery stations, managing operations of 20,000+ orders during peak periods.Led 250+ Delivery Associates, enhancing operational efficiency through training and performance evaluations.Ensured compliance with regulatory standards, efficient route planning, and high customer service levels.Collaborated with business clients for tailored training and monitored employee performance, contributing to onboarding and retention.Spearheaded process improvements and managed budgeting, manpower, and compliance with health and safety regulations. Show less

Managed store operations, including stock control, inventory management, and visual merchandising to enhance customer experience and sales performance.Ensured store cleanliness, safety, and proper maintenance of equipment while adhering to company guidelines and policies.Handled customer queries and complaints, delivering excellent customer service and training fashion consultants to meet sales targets.Maintained a track of stock transfers, ensuring efficient inventory control and… Show more Managed store operations, including stock control, inventory management, and visual merchandising to enhance customer experience and sales performance.Ensured store cleanliness, safety, and proper maintenance of equipment while adhering to company guidelines and policies.Handled customer queries and complaints, delivering excellent customer service and training fashion consultants to meet sales targets.Maintained a track of stock transfers, ensuring efficient inventory control and timely replenishment of stock. Show less

Managed store operations, ensuring service quality, cleanliness, and adherence to standard operating procedures.Motivated staff and conducted regular training sessions to ensure consistent performance and achieve sales targets.Maintained safe cash handling procedures and inventory management to minimize losses and ensure profitability.

Crew Management, Financial Transactions, Payroll Forecasting, Budgeting, Compliance, Guest Services, Training & Development, Health & Safety

Post Graduate Diploma, Operations Management

Bachelor Of Commerce