Imran Khan Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

• Executing marketing campaigns through key channels• Partnering with global vendors to drive campaign and sales performance, quality, and compliance• Analyse customer feedback to identify and action opportunities to improve performance, solve complex issues and optimise processes • Executing critical change and transformation activities across all channels• Successfully executed several large-scale marketing campaigns (impacting 20,000+ customers) and transformation initiatives into various channels (impacting 500+ staff)

Sydney, Australia

• Researched and developed a Market & Competitor Analysis Report that advised and supported Mission Australia to better understand its footprint in the current market and in geographies of unmet needs• Evaluated and compared social service types and client cohorts supported across key social service providers• Proactively engaged, liaised and collaborated with Mission Australia colleagues, State Leaders and the General Manager Business Development• Presented report findings and recommendations to senior executives at Mission Australia

Sydney, Australia

• Partnered with senior leadership to develop multi-year strategic plans, strategic projects and annual financial budgets, sourcing best practice contact centre strategies, and acting as liaison point between Telstra and external companies, including T-Mobile (USA) and O2 (UK)• Successfully managed the expansion of assisted digital interactions, which saw an increase in the share of digital customer interactions from 18% to 30% over a 6-month period, achieving targets set out by management• Supported the organisation's transition to agile ways of working by establishing the use of key agile methodologies

Sydney, Australia

• Led the integration of Telehealth companies and products• Investigated multiple acquisition targets to expand product capability, providing recommendations to executive leadership team• Developed growth and go-to-market strategies for the Telehealth product portfolio• Engaged with front-line sales teams and Telstra channels to maximise sales activity across key market segments• Collaborated with several external partners on customer-driven agile projects

Sydney, Australia

• Partnered with senior leaders to develop and execute key strategic initiatives• Contributed to the successful completion of Telstra Health acquisitions, providing end-to-end support in identification of target through to due diligence, completion and integration• Developed and received executive endorsement for Telstra Health international growth strategy and implementation plan by coordinating stakeholders across multiple regions, building strategic relationships with global partners, and working on the ground in Asia • Drafted executive management reports, including CEO reports and board paper submissions, customer bids and tenders

Sydney, Australia

• Proactively mitigated project risks and worked closely with senior leaders and external stakeholders to ensure a seamless integration experience during a period of significant change• Key point of contact for integration activities across several workstreams• Developed an integration strategy framework alongside PWC, which was later adopted as a standard framework for all Telstra acquisitions• Established a new Business Operations function for the integrated division• Successfully managed the relocation of 220+ employees across five states

Sydney, Australia

• Developed company-wide dashboard to measure and track Enterprise Net Promoter Score (NPS), enabling account executives and customer-facing teams to monitor, assess and action customer feedback• Drafted Telstra's submission to the 2013 Customer Service Institute of Australia (CSIA) awards. Telstra won the award for Service Excellence in an Enterprise Contact Centre