• Gained a strategic blend of analytical skills and business acumen through the completion of advanced coursework in Big Data Analytics, Business Statistics, Data Management, and Data Modelling.

• Leveraged Python and Excel to clean, explore, and analyze six months of Canada-wide shipping data, identifying high-cost areas and recommending strategies to reduce shipping costs.• Designed an Excel database using Power Query and collaborated on operationalizing it in Snowflake with SQL, automating order revenue and shipping cost percentage calculations to enhance financial analysis and business insights.• Developed a cost-benefit model using VBA and the Google Maps API to optimize delivery van routes, comparing courier and driver costs. The model enabled efficient route planning and identified when in-house deliveries would be more cost- effective alongside ongoing external courier use.

• Utilized Excel to analyze customer data from Best Buy, identifying trends that led to the highest phone insurance attach rate within the department (55%).• Employed analytical techniques in Excel to explore customer data, identify patterns, and propose strategic recommendations, ultimately enhancing department sales and improving the overall customer experience.• Interacted with 20+ customers daily; provided product information regarding multiple carriers’ plans and proposed recommendations to best suit customer needs, ensuring customer satisfaction.

• Directed a week-long summer camp for youth aged 10-12, leading a team of 20 counsellors, with a focus on faith and character development, resulting in a memorable and impactful experience for all participants.• Demonstrated project management through the design and implementation of a curriculum bridging arts, faith, and outdoor activities for 80+ participants.

• Greeted customers, addressed inquiries, and communicated effectively with customers of all ages and backgrounds to provide exceptional customer service.• Ensured proper arrangement of store merchandise to enable a smooth in-store experience for customers.