Ryan Williams Email & Phone Number

• Led product strategy for a B2B SaaS faith-tech platform, focusing on user-centric solutions and data-driven decision-making.• Managed three cross-functional teams (5-7 members) to enhance mobile applications, donation processing APIs, and admin dashboards.• Launched an innovative Child Check-in product, addressing critical market needs identified through comprehensive user research.• Achieved a 15% increase in user engagement, a 22% improvement in customer… Show more • Led product strategy for a B2B SaaS faith-tech platform, focusing on user-centric solutions and data-driven decision-making.• Managed three cross-functional teams (5-7 members) to enhance mobile applications, donation processing APIs, and admin dashboards.• Launched an innovative Child Check-in product, addressing critical market needs identified through comprehensive user research.• Achieved a 15% increase in user engagement, a 22% improvement in customer satisfaction, and a 20% boost in CRM adoption.• Implemented Agile methodologies and OKR frameworks to align the product roadmap with business objectives and user needs. Show less

• Spearheaded growth initiatives for white-label mobile applications in the B2B SaaS sector.• Developed and implemented in-app community discovery features, driving user acquisition and retention.• Collaborated with engineering and design teams to optimize user flows and launch new functionalities.• Resulted in 27% YOY growth in monthly active iOS and Android users and a 19% increase in weekly active users within six months.• Utilized A/B testing and user… Show more • Spearheaded growth initiatives for white-label mobile applications in the B2B SaaS sector.• Developed and implemented in-app community discovery features, driving user acquisition and retention.• Collaborated with engineering and design teams to optimize user flows and launch new functionalities.• Resulted in 27% YOY growth in monthly active iOS and Android users and a 19% increase in weekly active users within six months.• Utilized A/B testing and user feedback to inform feature prioritization and product roadmap decisions. Show less

• Led a 20-member support team for a multi-brand B2B SaaS platform, focusing on customer experience and operational efficiency.• Orchestrated the consolidation of four brands into a unified CMS platform, streamlining support processes.• Implemented and optimized CRM/CDP/CMS solutions (Salesforce, Zendesk, Intercom) to enhance data utilization and support workflows.• Achieved company-wide average CES of 6.2 and CSAT of 82% while reducing support tickets by 20%.•… Show more • Led a 20-member support team for a multi-brand B2B SaaS platform, focusing on customer experience and operational efficiency.• Orchestrated the consolidation of four brands into a unified CMS platform, streamlining support processes.• Implemented and optimized CRM/CDP/CMS solutions (Salesforce, Zendesk, Intercom) to enhance data utilization and support workflows.• Achieved company-wide average CES of 6.2 and CSAT of 82% while reducing support tickets by 20%.• Increased authenticated knowledge base users by 45%, improving self-service capabilities. Show less

• Provided comprehensive technical support and onboarding for B2B SaaS clients, resolving over 200 weekly tickets.• Maintained a 95% CSAT score, consistently exceeding team KPIs and setting benchmarks for customer service excellence.• Developed deep product knowledge and user empathy, identifying opportunities for product improvements.• Contributed insights to the product team, helping bridge the gap between customer needs and product development.

Olympia, Wa

• Managed communications and creative direction for large-scale corporate events, overseeing diverse project teams.• Developed and executed creative strategies, balancing stakeholder requirements with audience engagement goals.• Honed skills in project management, stakeholder communication, and UX design principles.• Successfully delivered impactful events, laying the foundation for future product management roles through experience in user-centric design and… Show more • Managed communications and creative direction for large-scale corporate events, overseeing diverse project teams.• Developed and executed creative strategies, balancing stakeholder requirements with audience engagement goals.• Honed skills in project management, stakeholder communication, and UX design principles.• Successfully delivered impactful events, laying the foundation for future product management roles through experience in user-centric design and cross-functional leadership. Show less

Bachelor'S Degree, Marketing/Marketing Management, General

Certificate, User Experience

Associate'S Degree, Organizational Leadership