Samuel Im Email & Phone Number

Kansas City, Mo, Us

Kansas City, Mo, Us

Lenexa, Kansas, United States

• Provided technical support to users through the ticketing system and both on-site and remote assistance across Northern America.• Revised and updated the internal IT training manual to keep it current.• Successfully migrated users from Dropbox to OneDrive, providing comprehensive training and communication throughout the process.• Assisted team leads in refining and automating policies related to laptop deployment and user provisioning.• Maintained accurate employee status updates through user provisioning and management in Azure Active Directory, MS Dynamics 365, and in-house software.• Implemented the deployment of new laptops with imaging and peripheral installation.• Conducted monthly internal phishing tests, converting new types of phishing emails for testing and collaborating with the training department to create educational materials.• Updated and automated mobile MDM policies, ensuring seamless implementation and compliance.• Helped users navigate and resolve issues with MS Dynamics 365 CRM, Business Central, Power BI, and other software.• Diagnosed and resolved technical problems with internal office equipment such as network printers, VOIP phones, and smartphones.

San Jose, California, United States

• Acted as on-site director for events, managing and training temporary staff on event days.• Trained interns who were on-site videographers or editors, ensuring they were equipped with the necessary skills and knowledge for their roles.• Educated interns and temporary staff to adhere to the client's standards, especially during high-profile events such as consulate functions, where high-ranking officials were present.• Managed hardware and software assets including workstations, servers, creative software, and AV systems by performing tasks such as installation, diagnosis, repair, maintenance, upgrading, documentation, and disposal.• Assisted remote workers in resolving technical issues with their workstations through remote desktop support.• Designed and implemented a network infrastructure for efficient real-time video editing, graphic design, file sharing, and document management with controlled access.• Organized and facilitated high-quality virtual meetings and online conferences for customers using Zoom or similar platforms.• Developed an annual budget for hardware and software maintenance and upgrades.• Evaluated the performance of new operating software Windows 11 using Virtual Desktop in preparation for future upgrades.

San Francisco Bay Area

Monthly Connect (2021-2022) Seoul, Republic of Korea- Documented U.S. Interviewers on behalf of the Korean Cable TV Series while they could not travel to the United States due to Covid-19.Kotra Silicon Valley (2020) San Jose, CA.- Film Interview with Qeexso for KotraStage Session (2019) Seattle, WA.- Film, Edit Korean Hip-hop ConcertLG Tech Conference (2012, 2013 & 2018) San Francisco, CA., New York, NY.- Subcontracted by WaveMG Corp.- Served as an assistant sound engineer to operate the audio system used in the conference room throughout the events.- Interpreted English to Korean and Korean to English to local and Korean staff.From Milk (2018) Seattle, WA.- Planned, filmed, and edited the Instagram commercial videoK-Pop Now (2018 & 2019) Seattle, WA.- Filmed and edited the Instagram highlighted videos for the events. Luidia Inc. (2018) San Jose, CA.- Planned and updated IndieGoGo videos with Motion Graphic. call2all (2017 & 2018) Kansas City, MO.- Re-edited the entire 2017 call2all Nepal Congress event into an internal training video.- Edited 2018 Mongolia Congress invitation Video.

Santa Clara, California, United States

• Acted as a liaison between field employees (plumbers), call center, and accounting department, ensuring optimal performance in each area.• Conducted training sessions for field employees, ensuring they adhered to company standards and protocols.• Interviewed and recruited office staff, overseeing the onboarding and training of new employees.• Managed debt collection efforts for delinquent customers, including filing and managing liens with the city.• Negotiated with vendors for office supplies and advanced plumbing parts, securing competitive prices through effective bidding and deal-making.

Kent, Wa

• Managed and scheduled temporary staff for large-scale events, ensuring smooth execution and preventing issues.• Coordinated event production, including high-profile events for major clients such as the LG Tech Conference, Samsung Foundry Forum, and K-Pop Idol US Tour.• Filed RMA tickets and tracked equipment status with the Level 4 support team to ensure proper diagnosis, repair, and maintenance.• Maintained and repaired Pro Audio and Video Systems including speakers, wireless microphone systems, and cameras.• Assisted in stage productions, including event planning, operation, and stage setup and teardown, frequently handling equipment weighing 75+ lbs.• Oversaw inventory management for the company's online sales products.

• Monitored the company's server and network system and maintained a backup plan to ensure seamless operation 24/7.• Provided Level 2 support for workstation hardware, Windows XP, 7, 10, Office 365, network, and server issues.• Conducted end-user training sessions for co-workers after resolving technical problems such as desktop peripheral maintenance or security issues.• Assisted new employees in setting up their workstations, including configuring Image Disks and granting access through Active Directory.• Maintained the company's computer network, computers, network printers, smartphones, and VoIP system by updating, repairing, and performing regular maintenance.• Implemented a daily and weekly backup plan for the data server to ensure security and prevent data loss.• Evaluated and tested new applications to improve productivity, presented recommendations to the management group, and provided training to the staff.• Tackled compatibility issues with legacy software that were incompatible with the current system.• Created internal Office & Field Work Guideline Videos and an operation manual book adhering to company policy and customer service guidelines.• Established a server room from scratch for the newly relocated office, including the installation and construction of data cabling, setting up switches and routers, and configuring the network.