Samuel Im Email & Phone Number

Kansas City, MO, US

Lenexa, Kansas, United States

• Provided technical support to users through the ticketing system and both on-site and remote assistance across Northern America.
• Revised and updated the internal IT training manual to keep it current.
• Successfully migrated users from Dropbox to OneDrive, providing comprehensive training and communication throughout the process.
• Assisted team leads in refining and automating policies related to laptop deployment and user provisioning.
• Maintained accurate employee status updates through user provisioning and management in Azure Active Directory, MS Dynamics 365, and in-house software.
• Implemented the deployment of new laptops with imaging and peripheral installation.

San Jose, California, United States

• Acted as on-site director for events, managing and training temporary staff on event days.
• Trained interns who were on-site videographers or editors, ensuring they were equipped with the necessary skills and knowledge for their roles.
• Educated interns and temporary staff to adhere to the client's standards, especially during high-profile events such as consulate functions, where high-ranking officials were present.
• Managed hardware and software assets including workstations, servers, creative software, and AV systems by performing tasks such as installation, diagnosis, repair, maintenance, upgrading, documentation, and disposal.
• Assisted remote workers in resolving technical issues with their workstations through remote desktop support.
• Designed and implemented a network infrastructure for efficient real-time video editing, graphic design, file sharing, and document management with controlled access.

San Francisco Bay Area

Monthly Connect (2021-2022) Seoul, Republic of Korea- Documented U.S. Interviewers on behalf of the Korean Cable TV Series while they could not travel to the United States due to Covid-19.Kotra Silicon Valley (2020) San Jose, CA.- Film Interview with Qeexso for KotraStage Session (2019) Seattle, WA.- Film, Edit Korean Hip-hop ConcertLG Tech Conference.

Santa Clara, California, United States

• Acted as a liaison between field employees (plumbers), call center, and accounting department, ensuring optimal performance in each area.
• Conducted training sessions for field employees, ensuring they adhered to company standards and protocols.
• Interviewed and recruited office staff, overseeing the onboarding and training of new employees.
• Managed debt collection efforts for delinquent customers, including filing and managing liens with the city.
• Negotiated with vendors for office supplies and advanced plumbing parts, securing competitive prices through effective bidding and deal-making.

Kent, WA

• Managed and scheduled temporary staff for large-scale events, ensuring smooth execution and preventing issues.
• Coordinated event production, including high-profile events for major clients such as the LG Tech Conference, Samsung Foundry Forum, and K-Pop Idol US Tour.
• Filed RMA tickets and tracked equipment status with the Level 4 support team to ensure proper diagnosis, repair, and maintenance.
• Maintained and repaired Pro Audio and Video Systems including speakers, wireless microphone systems, and cameras.
• Assisted in stage productions, including event planning, operation, and stage setup and teardown, frequently handling equipment weighing 75+ lbs.
• Oversaw inventory management for the company's online sales products.

• Monitored the company's server and network system and maintained a backup plan to ensure seamless operation 24/7.
• Provided Level 2 support for workstation hardware, Windows XP, 7, 10, Office 365, network, and server issues.
• Conducted end-user training sessions for co-workers after resolving technical problems such as desktop peripheral maintenance or security issues.
• Assisted new employees in setting up their workstations, including configuring Image Disks and granting access through Active Directory.
• Maintained the company's computer network, computers, network printers, smartphones, and VoIP system by updating, repairing, and performing regular maintenance.
• Implemented a daily and weekly backup plan for the data server to ensure security and prevent data loss.