Shamshad Alam Email & Phone Number

Gurugram, Hr, In

Gurugram

Role 1 - PM▪ Leading and managing concurrent cloud projects on Microsoft Azure and Google Cloud Platform, overseeing end-to-end project management and ensuring successful implementation▪ Orchestrating cross-functional teams consisting of Azure and GCP architects, developers, and system administrators to drive project success▪ Developing and executing project plans in alignment with platform-specific requirements, defining milestones and deliverables for seamless project progression▪ Proactively identifying and mitigating platform-specific risks, implementing contingency plans to maintain project timelines and quality standardsRole 2 - ITSM Consultant ▪ Assessed ITSM process gaps, aligning with ITIL best practices▪ Evaluated Incident, Problem, Change, Service Request and Knowledge Management for improved efficiency▪ Conducted gap analysis to enhance ITSM maturity across ITIL stages▪ Engaged stakeholders to align ITSM processes with business objectives▪ Shaped recommendations and roadmap for ITSM maturity improvementRole 3 - Scrum Master▪ Worked as Scrum Master in Cloud Data Migration Project for a leading human experience management suite▪ Liaised with senior management and client to report on Project milestones and presented project progress report▪ Facilitated Scrum Ceremonies, Managed Risks, and ensured mitigations are identified and driven to resolution▪ Coordinated with Product Owner to prioritize Epics, Features, User stories and overall DC Build planning▪ Maintained JIRA ticket hygiene and Monitored, Processed and Allocated Open Requests to project team members▪ Worked on Confluence tool to perform activities like updating Project information, meeting notes, IT documentation

New Delhi

▪ Worked with senior leadership, drafted Request for Proposal for Business Development with new clients▪ Conducted research, Developed dashboard and Crafted solutions to streamline Business Implementation Process▪ Managed and Supported various aspects of multiple projects like developing Project scope, action plan and budget▪ Supervised and Collaborated in team building process of entry and mid-level resources and conducted 50+ interviews▪ Driven the execution of project processes including product research, market research, planning, positioning, roadmap development, requirement development, ROI, investments▪ Ensured that ad hoc requests from cross-functional team and other dependent processes are delivered on time▪ Facilitated client relationship management with continuous engagement of key decision- makers to drive account growth▪ Collaborated and Designed new product’s strategy, structure, marketing plan in Healthcare and Education sector

New Delhi

As a Management Trainee, I got exposure and experience in different projects in B-ABLE and its Group Company ILRT.

▪ Developed and Implemented ideas for new marketing campaigns of My Study Buddy on social media platform▪ Identified and Gathered information on similar competition and Proposed a staged plan to increase customers▪ Accomplished Social Media promotion through WhatsApp, Instagram, LinkedIn, Facebook and received LOR

▪ Worked as Team Lead responsible for leading and coordinating a team of 17 Interns▪ Performed SEO analysis, competitive analysis, designed Wikipedia page, and blog content▪ Examined, Researched, and Analyzed market to Interpret new market trends▪ Researched advertisement campaigns of competitors and Analyzed ongoing social media campaigns of Chai Sutta Bar▪ Formulated marketing plans and strategy to increase brand awareness of Chai Sutta Bar

▪ Worked on Marketing Live project involving Brand Awareness and Sales Promotion of the company▪ Performed Digital Marketing for increasing social media reach and awareness of EzeeKonnect▪ Responsible for content development and customer engagement

Gurgaon, India

▪ Involved as Functional Tester in analyzing user requirements and converting them into functional and UI test cases▪ Performed End to End testing on Onlinestore E-Commerce platform along with Managing stakeholders▪ Enforced Quality Standards for all the deliverables for an Agile Project along with Handling admin▪ Validated and Executed test inputs for correct output from applications developed by the development team▪ Acquainted with start to end steps, from Product uploading till delivery in E-Commerce platform▪ Handled integration testing as Integration Tester between different systems involved in the project▪ Worked as Automation Tester on JMeter tool to do performance testing and well versed in SDLC, JIRA,Trello

Gurgaon, India

Master Of Business Administration - Mba

B.Tech

Activities and Societies: Executive Member - NCC Club

Hsc, Cbse

Ssc, Icse