Intellectually quick thinker, proficient, a fervent Individual. Adapting to current Market and Challenging Environment.

Handling Talent Management, Payroll Management, Rewards Management, Employee Relations, PMS, HRIS, HR Operations, Strategic HR,

Was working with Alfaraa Group (18000+ employees)as an Generelist HR, Grievance Handling, Employee Engagement, MIS & Reports, Salary Benchmarking, Band & Grade Framework, Evaluation of JD's & KRA, PMS, Employee Surveys, Reward Management & CSR Activites...

HR Generalist Profile taking care of Attrition Analysis & Salary Processing, Employee Retention, HR Process Compliance, Employee Engagement, FnF Processing.

MIS & Salary Processing: Headcount and Attrition Dashboards PAN India Level, Salary inputs to Payroll Team, Salary Leakage, Incentive Processing, Driving PMS, FNF Processing, WRM Decks, MRM Decks & QBR Decks and FNFEmployee Retention: Driving Retention through weekly Early Warning System (EWS) Meetings, Exit interviews, Tracking Job Abandonment cases, Monthly Staff Meeting with Team Leaders & Operations Managers.Employee Touch points: Training Touch points (handling training failures etc) and Floor Touch points (Floor Visit, One on One Meetings, Team Meetings etc). HR Process Compliance: Confirmation compliance, Maintain Employee Records, Work closely for successful ISO audit for department, Internal Core HR Process: Facilitation of Inter / Intra departmental transfers, Redeployments, Promotions & RNR

Backoffice Operations Specialist. Taking care of SLA/Uploading client reports/Takingcare of Team Roster.

• Sales MIS on daily weekly and monthly basis• Preparation of Daily Activation Report• Preparation of Daily Collection Summary• Payment Posting in Customer Accounts through LBX• Updation of customer accounts• Managing collection databases• RECO of Deposits and NRC’s• Receipt updation in POL• Coordination with 14 Connects and 6 Collection Agencies in the City and peripherals town regarding all Sales, Collection and Customer Care related queries by providing the best possible output• Maintaining good Company - Client Relationship through disposition of all direct customer complaint• Direct interaction with Channel partners, collection agencies and Sales team and responsible for the good inter-departmental relationships.• Keeping track of collection reported and uploaded in billing system on daily basis. Daily Receipt audit and escalation of any deviancy. Clearance of suspense entries on daily basis to achieve the objective of customer satisfaction.• Resolving of Payment related complaints of subscribers by maintaining 100% SLA. Handling customer complaints on Daily basis originated from different sources keeping in mind the SLA and the Customer Satisfaction.• Resolving complaints of subscribers by maintaining 100% SLA. Handling customer complaints on Daily basis originated from different sources keeping in mind the SLA and the Customer Satisfaction• VAS Provisioning.• Sim Pairing.• Barring/Unbarring.• 100% Closure of Postpaid SR’s within TAT.• Daily Activation MIS and reconciliation with Agencies.• FWP Activation.• Activation Audit and their rectification if any• Daily Activation Reports• VAS Activation of FWP.• FWP Activation Reco with Switch.• Customer Complaint Resolution