Imtiyaz Bhat Email & Phone Number

United Arab Emirates

Introduced staff monthly performance evaluation to boost & motivate top performers with a staff of the month certificate & shared their achievements across business outlets of the group which ultimately was key in staff retention of 100%.Awarded with store of the year award for two consecutive years.Maintained high evaluation scores of audits, quality controls & mystery shops above 93%.Accelerated top-line sales to achieve a sell-through of 90%. Implemented and addressed shrinkage, damage & stock loss & brought it down to 1% compared to 2% compared in the previous year.Managing the P&L of the store through effective planning of resources & effective store unit operation.Actively monitoring the competitor’s activity & escalating forward through weekly/monthly feedback to our line manager.

Dubai

Responsible for achievement of all store KPI targets to allow improved efficiencies, operational effectiveness and achieve financial objectivesReduce stock loss and maintaining costs control throughout the store.Leading the sales team in order to achieve store operational and financial goals.Encouraging and implementing strategies and plans for achieving store targets and driving sales.Ensuring that promotions and displays are set up correctly by the visual merchandising team.Solving critical concerns raised by customers to ensure complete customer satisfaction and communicating these with staff if required to avoid repetition.Ensuring all staff follow Meet, Greet and Direct customers as and when required portraying and upholding the Company cultureEnsuring customer feedback is obtained to improve or provide new ideas for store operations.Ensuring that supervisors and the sales team take a proactive approach to sales offering assistance to customersEnsuring implementation and adherence to store and company operational other policies and procedures. Reporting issues to the Operational Manager as and when required.Controlling and managing stock alongside the Merchandising and Stock Control team, communicating any relevant information to them to act onEnsuring all measures are taken to control shrinkage issues working alongside the store staff to accomplish and maintainImproving efficiency and leadership within the store through identifying key areas of development for staffManaging team performance on a daily basis and participate in management reviewsResponsible for development throughout the store by providing opportunities for exchanges, with the aim of improving store functionality and efficiencyAchieved Store Of The Year And Battle Of The Brand under my leadership

Dubai, United Arab Emirates

As a store supervisor my job was to assist my store manager in managing the day to day store operations smoothly.Assigning staff daily tasksGiving staff targets Daily briefing them regarding the store and individual achievements.Staff rota,as well as highlighting the individual achievements on daily basis.

Dubai, United Arab Emirates

Setting and achieving the highest standards of retail execution.Helping in fostering a positive work environment of outstanding teamwork, mutual respect, and exceptional morale.Partnering with team Members in a manner that builds and sustains a high-performance team and maximizes turnover.Model and delivering outstanding customer service.Working with team members to ensure customers receive the highest level of service possible.Following through on all customer questions, requests, and resolve concerns as needed. Maximizing productivity and efficiency through proper scheduling. Work with the manager to achieve sales targets.